# Bluebird Care (Croydon)

*Operated by Slades of Surrey Limited.*

Bluebird Care (Croydon) is a CQC-regulated home-care agency in South Croydon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 18/08/2023

## Practical info

- Postcode: CR2 0BS
- Local authority: Croydon
- Region: London
- City: South Croydon
- Last CQC check: 18/Aug/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Service followed Mental Capacity Act principles and supported people to make decisions.
  - Published: 2023-09-01
- Finding
  - Evidence: People and families consistently praised staff as caring, kind and respectful of diversity and dignity.
  - Published: 2023-09-01
- Finding
  - Evidence: Service worked in partnership with healthcare professionals, local authorities and voluntary organisations including end of life care with St Christopher's Hospice.
  - Published: 2023-09-01
- Finding
  - Evidence: Provider understood duty of candour and communicated openly and honestly with people and families.
  - Published: 2023-09-01
- Finding
  - Evidence: Positive, person-centred culture described as open and inclusive, achieving good outcomes for people.
  - Published: 2023-09-01
- Finding
  - Evidence: Infection prevention and control followed best practice guidance.
  - Published: 2023-09-01
- Finding
  - Evidence: Sufficient number of suitably qualified staff with safer recruitment procedures including DBS checks.
  - Published: 2023-09-01
- Finding
  - Evidence: Staff received safeguarding training and knew how to recognise and report abuse; safeguarding incidents reported appropriately and in a timely manner.
  - Published: 2023-09-01
- **missed_or_late_visits** _(minor)_
  - Evidence: They come twice a day but are always late, they can be from half an hour to an hour late. I do wish that they would call me when they are running late.
  - Published: 2023-09-01
- **care_planning** _(minor)_
  - Evidence: Some people's risk assessments did not include detailed and personalised information about their individual level of vulnerability to COVID-19.
  - Published: 2023-09-01
- **governance** _(moderate)_
  - Evidence: The provider's audits had not identified the issues we found during our inspection.
  - Published: 2023-09-01
- **incident_learning** _(moderate)_
  - Evidence: The registered manager told us analysis of accidents and incidents was carried out annually. This meant lessons were not always learned in a timely manner.
  - Published: 2023-09-01
- **medication_management** _(moderate)_
  - Evidence: The provider did not use body maps to record where people's medicine patches had been placed on their body. This meant the provider was not following NICE guidelines.
  - Published: 2023-09-01
- **medication_management** _(critical)_
  - Evidence: Some people's 'when required' medicines had been given as always required medicine and some people's always required medicine had been given as 'when required' medicine.
  - Published: 2023-09-01

### safe

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-09-01
- Finding
  - Preventing and controlling infection
  - Published: 2023-09-01
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-01
- Finding
  - Staffing and recruitment
  - Published: 2023-09-01
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-01
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-01
- Finding
  - Using medicines safely
  - Published: 2023-09-01

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-09-01
- Finding
  - Continuous learning and improving care
  - Published: 2023-09-01
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-09-01
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-09-01
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-09-01
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-09-01

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1181266581

HomeCare Compass is an independent guide and is not affiliated with the CQC.