# SYM Care Ltd T/A Visiting Angels South Bucks

*Operated by SYM CARE LTD.*

SYM Care Ltd T/A Visiting Angels South Bucks is a CQC-regulated home-care agency in Chesham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/01/2023

## Practical info

- Postcode: HP5 2PY
- Registered manager: Spain, Lisamarie
- Local authority: Buckinghamshire
- Region: South East
- City: Chesham
- Last CQC check: 17/Jan/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-01-17
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-01-17
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-01-17

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-17
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-01-17
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-01-17
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-17
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-01-17

### Other

- Finding
  - Evidence: Medicine records were accurate, consistently maintained and up to date; staff trained and spot-checked on medicines.
  - Published: 2023-01-17
- Finding
  - Evidence: Effective partnership working with healthcare services, safeguarding teams and local authority commissioners.
  - Published: 2023-01-17
- Finding
  - Evidence: Quality assurance systems including audits, spot checks and surveys were in place and acted upon.
  - Published: 2023-01-17
- Finding
  - Evidence: Strong leadership with a clear vision; registered manager was approachable, supportive and promoted a learning culture.
  - Published: 2023-01-17
- Finding
  - Evidence: Relatives consistently praised staff as kind, caring, patient and compassionate.
  - Published: 2023-01-17
- Finding
  - Evidence: Care plans were person-centred, regularly reviewed, and developed with people and their relatives.
  - Published: 2023-01-17
- Finding
  - Evidence: Staff received induction linked to the Care Certificate, ongoing training, spot checks and supervision.
  - Published: 2023-01-17

### responsive

- Finding
  - End-of-life care and support
  - Published: 2023-01-17
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-01-17
- Finding
  - Meeting people's communication needs
  - Published: 2023-01-17
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-01-17

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-01-17
- Finding
  - Preventing and controlling infection
  - Published: 2023-01-17
- Finding
  - Using medicines safely
  - Published: 2023-01-17
- Finding
  - Staffing and recruitment
  - Published: 2023-01-17
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-01-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-17

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2023-01-17
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-01-17
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-01-17
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-01-17
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11811750639

HomeCare Compass is an independent guide and is not affiliated with the CQC.