# Dion Care Services Limited

Dion Care Services Limited is a CQC-regulated home-care agency in Basildon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/09/2023

## Practical info

- Postcode: SS14 3BB
- Registered manager: Azeez, Doyin
- Local authority: Essex
- Region: East
- City: Basildon
- Last CQC check: 07/Sep/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-09-07
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-09-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-09-07

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-09-07
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-09-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-09-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-09-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-09-07

### Other

- Finding
  - Evidence: People were supported to maintain their independence and involved in decisions about their care
  - Published: 2023-09-07
- Finding
  - Evidence: Health professionals confirmed the provider responded promptly to requests and followed professional advice
  - Published: 2023-09-07
- Finding
  - Evidence: Provider regularly sought feedback from people and relatives to develop and improve the service
  - Published: 2023-09-07
- Finding
  - Evidence: Staff received induction including Care Certificate and mandatory training relevant to their roles
  - Published: 2023-09-07
- Finding
  - Evidence: Provider responded promptly to inspection feedback, updating risk assessments and recruitment processes
  - Published: 2023-09-07
- Finding
  - Evidence: Small, consistent staff team who understood people's health conditions and individual preferences
  - Published: 2023-09-07
- Finding
  - Evidence: People told us staff were kind and caring, with comments including 'They are the best carers I've ever had'
  - Published: 2023-09-07
- **consent_capacity** _(minor)_
  - Evidence: Where people were unable to sign due to their physical health, it was not always clear how their verbal consent had been documented.
  - Published: 2023-09-07
- **care_planning** _(moderate)_
  - Evidence: some information about the risks associated with people's health conditions lacked detail and this meant staff may not have clear guidance to follow in case of an emergency
  - Published: 2023-09-07

### responsive

- Finding
  - End of life care and support
  - Published: 2023-09-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-09-07
- Finding
  - Meeting people's communication needs
  - Published: 2023-09-07
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-09-07

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-07
- Finding
  - Preventing and controlling infection
  - Published: 2023-09-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-07
- Finding
  - Using medicines safely
  - Published: 2023-09-07
- Finding
  - Staffing and recruitment
  - Published: 2023-09-07

### well_led

- Finding
  - Working in partnership with others; Continuous learning and improving care
  - Published: 2023-09-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-09-07
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-09-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11805492280

HomeCare Compass is an independent guide and is not affiliated with the CQC.