# Lionheart Domiciliary Care Services

*Operated by Lionheart Domiciliary Care Services Limited.*

Lionheart Domiciliary Care Services is a CQC-regulated home-care agency in Preston.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/09/2022

## Practical info

- Postcode: PR1 2QD
- Registered manager: Onyekwere, William
- Local authority: Lancashire
- Region: North West
- City: Preston
- Last CQC check: 07/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-09-07
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-09-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-09-07

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-07
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-09-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-09-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-07

### Other

- Finding
  - Evidence: Worked in partnership with external organisations and health professionals
  - Published: 2022-09-07
- Finding
  - Evidence: Strong engagement with relatives and acting on feedback
  - Published: 2022-09-07
- Finding
  - Evidence: Staff trained and competent in safeguarding and medicines administration
  - Published: 2022-09-07
- Finding
  - Evidence: Open culture promoting person-centred care underpinned by compassion and respect
  - Published: 2022-09-07
- Finding
  - Evidence: Effective governance and accountability processes; audits used to drive improvement
  - Published: 2022-09-07
- Finding
  - Evidence: Staff were kind, compassionate and treated people with dignity and respect
  - Published: 2022-09-07

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-09-07
- Finding
  - End of life care and support
  - Published: 2022-09-07
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-09-07
- Finding
  - Meeting people's communication needs
  - Published: 2022-09-07
- Finding
  - Planning personalised care to ensure choice and control
  - Published: 2022-09-07

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-09-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-07
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-09-07
- Finding
  - Using medicines safely
  - Published: 2022-09-07
- Finding
  - Staffing and recruitment
  - Published: 2022-09-07

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-09-07
- Finding
  - Continuous learning and improving care
  - Published: 2022-09-07
- Finding
  - Duty of candour
  - Published: 2022-09-07
- Finding
  - Promoting a positive person-centred, open, inclusive and empowering culture
  - Published: 2022-09-07
- Finding
  - Engaging and involving people, public and staff
  - Published: 2022-09-07
- Finding
  - Managers and staff clear about roles; understanding quality, risks and regulatory requirements
  - Published: 2022-09-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11803254125

HomeCare Compass is an independent guide and is not affiliated with the CQC.