# Hapstead Village

*Operated by Camphill Devon Community Limited.*

Hapstead Village is a CQC-regulated home-care agency in Buckfastleigh.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 30/07/2022

## Practical info

- Postcode: TQ11 0JN
- Registered manager: Westbury, Kelly
- Local authority: Devon
- Region: South West
- City: Buckfastleigh
- Last CQC check: 30/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-08-02
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-08-02
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-08-02

### effective

- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2022-08-02
- Finding
  - Staff working with other agencies; supporting people to live healthier lives, access healthcare
  - Published: 2022-08-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-08-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-08-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-08-02
- Finding
  - Working within the principles of the MCA / DoLS
  - Published: 2022-08-02

### Other

- Finding
  - Evidence: Positive open culture with good teamwork, staff morale and partnership working with multidisciplinary teams.
  - Published: 2022-08-02
- Finding
  - Evidence: People were supported to lead active lifestyles, follow interests, do voluntary work and maintain relationships.
  - Published: 2022-08-02
- Finding
  - Evidence: Staff communicated well and supported people using their preferred method of communication, with easy-read information available.
  - Published: 2022-08-02
- Finding
  - Evidence: People received individualised, person-centred care responsive to their needs.
  - Published: 2022-08-02
- Finding
  - Evidence: Staff were kind, compassionate and formed strong relationships with people they supported.
  - Published: 2022-08-02
- Finding
  - Evidence: Safe recruitment processes including DBS checks were in place.
  - Published: 2022-08-02
- Finding
  - Evidence: People were supported by staff who administered, recorded, stored and disposed of medicines safely, with STOMP principles implemented.
  - Published: 2022-08-02

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-08-02
- Finding
  - Supporting people to develop and maintain relationships; follow interests and activities
  - Published: 2022-08-02
- Finding
  - Meeting people's communication needs
  - Published: 2022-08-02
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-08-02

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-08-02
- Finding
  - Using medicines safely
  - Published: 2022-08-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-08-02
- Finding
  - Staffing and recruitment
  - Published: 2022-08-02
- Finding
  - Assessing risk, safety monitoring and management. Preventing and controlling infection
  - Published: 2022-08-02

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-08-02
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-08-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-08-02
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-08-02
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-08-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-118031771

HomeCare Compass is an independent guide and is not affiliated with the CQC.