# Bridge Court

*Operated by Methodist Homes.*

Bridge Court is a CQC-regulated home-care agency in Wolverhampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 13/04/2019

## Practical info

- Postcode: WV11 3HE
- Registered manager: Davies, Karen
- Local authority: Wolverhampton
- Region: West Midlands
- City: Wolverhampton
- Last CQC check: 13/Apr/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff understood Mental Capacity Act responsibilities and obtained consent before delivering care.
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines were managed safely with accurate MARs and competency checks carried out by the registered manager.
  - Published: 2020-01-29
- Finding
  - Evidence: Provider proactively gathered feedback via surveys and tenant meetings, and used audits and action plans to drive improvement.
  - Published: 2020-01-29
- Finding
  - Evidence: Care plans were person-centred and co-produced; people were involved in assessments before moving in and at reviews.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff consistently treated people with dignity, respect and promoted independence; people had strong relationships with named staff.
  - Published: 2020-01-29
- Finding
  - Evidence: All care staff held a vocational qualification in care; robust training monitoring system kept skills and knowledge up to date.
  - Published: 2020-01-29
- Finding
  - Evidence: People felt safe and staff arrived promptly; staffing levels reflected changing dependencies with bank staff called in when needed.
  - Published: 2020-01-29
- Finding
  - Evidence: Open and transparent leadership culture, with staff reporting high morale and the registered manager building a loyal, long-standing team.
  - Published: 2019-06-21
- Finding
  - Evidence: Strong governance with clear management structure, internal quality assurance, and Methodist Homes Association audit oversight.
  - Published: 2019-06-21
- Finding
  - Evidence: End of life care was thoughtfully approached, with chaplaincy support, recorded wishes, and a 'home for life' ethos.
  - Published: 2019-06-21
- Finding
  - Evidence: People were treated with dignity and respect in their own homes, with consistent care staff fostering positive relationships.
  - Published: 2019-06-21
- Finding
  - Evidence: Staff received comprehensive induction, mandatory training, regular supervision and appraisal, and shadow shifts with experienced colleagues.
  - Published: 2019-06-21
- Finding
  - Evidence: Care plans were well-written, personalised, and developed with input from a range of health professionals including GPs, falls team, and speech and language therapists.
  - Published: 2019-06-21
- Finding
  - Evidence: Risk assessments were person-centred, promoting independence, and medication records were accurately maintained and regularly audited.
  - Published: 2019-06-21
- Finding
  - Evidence: People felt safe and staff were described as 'marvellous', with 24-hour staffing and no safeguarding concerns raised by the local authority.
  - Published: 2019-06-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-117977197

HomeCare Compass is an independent guide and is not affiliated with the CQC.