# Simply Care Partners

*Operated by Simply Care Partners Liability Partnership LLP.*

Simply Care Partners is a CQC-regulated home-care agency in South Croydon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 01/08/2019

## Practical info

- Postcode: CR2 6HG
- Registered manager: Nmaju, Ngozi
- Local authority: Croydon
- Region: London
- City: South Croydon
- Last CQC check: 01/Aug/2019 - 00:00

## Inspection findings

### caring

- Finding
  - People supported to be as independent as they could be
  - Published: 2022-07-13
- Finding
  - Staff diversity gave people choice and supported cultural needs
  - Published: 2022-07-13
- Finding
  - Staff were caring, considerate and treated people with dignity and respect
  - Published: 2022-07-13

### effective

- Finding
  - Service working within the principles of the Mental Capacity Act 2005
  - Published: 2022-07-13
- Finding
  - People supported to eat and drink sufficient amounts
  - Published: 2022-07-13
- Finding
  - Staff received appropriate training, induction and supervision
  - Published: 2022-07-13
- Finding
  - Needs assessed and delivered in line with current legislation and standards
  - Published: 2022-07-13

### Other

- Finding
  - Evidence: Provider worked in partnership with local authorities and other agencies
  - Published: 2022-07-13
- Finding
  - Evidence: Registered manager accessible, supportive and meeting statutory notification duties
  - Published: 2022-07-13
- Finding
  - Evidence: Effective complaints handling with apologies and learning applied
  - Published: 2022-07-13
- Finding
  - Evidence: Person-centred care planning with regular reviews and responsiveness to feedback
  - Published: 2022-07-13
- Finding
  - Evidence: People treated with dignity, respect and supported to maintain independence
  - Published: 2022-07-13
- Finding
  - Evidence: Staff reflected the diversity of people using the service, supporting cultural competency
  - Published: 2022-07-13
- Finding
  - Evidence: People supported to eat and drink sufficient amounts, with culturally specific food preferences met
  - Published: 2022-07-13
- Finding
  - Evidence: Staff received regular training, induction, supervision and unannounced spot checks
  - Published: 2022-07-13
- Finding
  - Evidence: Sufficient staff to meet people's needs with appropriate skills matching
  - Published: 2022-07-13
- Finding
  - Evidence: Risks to people had been assessed with guidance in place to minimise them
  - Published: 2022-07-13
- Finding
  - Evidence: Staff knew what action to take to protect people from abuse and were clear on safeguarding responsibilities
  - Published: 2022-07-13

### responsive

- Finding
  - Appropriate complaints handling arrangements in place
  - Published: 2022-07-13
- Finding
  - Timeliness of visits at weekends was mixed but improving
  - Published: 2022-07-13
- Finding
  - Person-centred care planning with people contributing to their care
  - Published: 2022-07-13

### safe

- Finding
  - Staff followed good practice to reduce infection risks
  - Published: 2022-07-13
- Finding
  - There were enough staff to meet people's needs
  - Published: 2022-07-13
- Finding
  - Staff knew what action to take to protect people from abuse
  - Published: 2022-07-13
- Finding
  - Medicines recording arrangements did not reflect current best practice
  - Published: 2022-07-13
- Finding
  - Recruitment checks were not robust enough to ensure only suitable staff were employed
  - Published: 2022-07-13

### well_led

- Finding
  - Learning from complaints, events and incidents used to drive improvements
  - Published: 2022-07-13
- Finding
  - Registered manager accessible and supportive; views of people and staff sought
  - Published: 2022-07-13
- Finding
  - Other quality and safety checks and audits regularly undertaken
  - Published: 2022-07-13
- Finding
  - Lack of management oversight of recruitment checks and medicines best practice
  - Published: 2022-07-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1179705679

HomeCare Compass is an independent guide and is not affiliated with the CQC.