# TrinityPlus Healthcare Services

*Operated by TrinityPlus Healthcare Services Ltd.*

TrinityPlus Healthcare Services is a CQC-regulated home-care agency in Middlesbrough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/02/2024

## Practical info

- Postcode: TS1 4AT
- Registered manager: Akrill, Annette
- Local authority: Middlesbrough
- Region: North East
- City: Middlesbrough
- Last CQC check: 15/Feb/2024 - 00:00

## Inspection findings

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-02-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-02-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-02-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-02-15
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-02-15

### Other

- Finding
  - Evidence: Staff completed MCA training and understood consent and decision-making support for people.
  - Published: 2024-02-15
- Finding
  - Evidence: Effective working relationships with health and social care professionals, with external professionals involved in care reviews.
  - Published: 2024-02-15
- Finding
  - Evidence: Provider understood and acted on duty of candour; relatives confirmed concerns were listened to and apologies given.
  - Published: 2024-02-15
- Finding
  - Evidence: Registered manager attended Provider learning events across two local authority areas and embraced continuous learning.
  - Published: 2024-02-15
- Finding
  - Evidence: Staff supported by a familiar and consistent team; people reported receiving the same carer who knew their routine.
  - Published: 2024-02-15
- Finding
  - Evidence: Systems in place to record, analyse and cascade learning from complaints, safeguardings, accidents and incidents.
  - Published: 2024-02-15
- Finding
  - Evidence: Medicines managed safely via a new electronic management system with live alerts for delayed or missed medication administrations.
  - Published: 2024-02-15
- Finding
  - Evidence: Safe recruitment practices with a new system ensuring appropriate DBS checks were conducted and recruitment files were accurate and complete.
  - Published: 2024-02-15
- **record_keeping** _(minor)_
  - Evidence: The monitoring of training and supervisions was not always accurate. The monitoring system displayed incorrect dates and some training which had been completed was not recorded.
  - Published: 2024-02-15

### responsive

- Finding
  - End of life care and support
  - Published: 2023-01-13
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-01-13
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-01-13

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-02-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-02-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-02-15
- Finding
  - Learning lessons when things go wrong
  - Published: 2024-02-15
- Finding
  - Using medicines safely
  - Published: 2024-02-15
- Finding
  - Staffing and recruitment
  - Published: 2024-02-15

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2024-02-15
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-02-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-02-15
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-02-15
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-01-13
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-13
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
  - Published: 2023-01-13

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11793507036

HomeCare Compass is an independent guide and is not affiliated with the CQC.