# Approvez medi-care Ltd Newham

*Operated by Approvez Medi-Care Ltd.*

Approvez medi-care Ltd Newham is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/09/2023

## Practical info

- Postcode: E13 8BF
- Registered manager: White, Marie
- Local authority: Newham
- Region: London
- City: London
- Last CQC check: 02/Sep/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-09-02
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-09-02

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-09-02
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-09-02
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-09-02
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-09-02
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-09-02

### Other

- Finding
  - Evidence: Quality assurance included spot checks, staff surveys and feedback from people and relatives
  - Published: 2023-09-02
- Finding
  - Evidence: Communication needs were assessed and information could be provided in alternative formats including Makaton
  - Published: 2023-09-02
- Finding
  - Evidence: Registered manager demonstrated openness, duty of candour awareness and commitment to continuous learning
  - Published: 2023-09-02
- Finding
  - Evidence: People reported staff were always on time and provided consistent care from a familiar team
  - Published: 2023-09-02
- Finding
  - Evidence: Staff received full induction, Care Certificate, shadowing, regular supervision and annual appraisals
  - Published: 2023-09-02
- Finding
  - Evidence: Consent was sought before every care interaction, with strong MCA understanding from the registered manager
  - Published: 2023-09-02
- Finding
  - Evidence: Care plans were personalised, clearly written and reviewed every 6 months or sooner if needs changed
  - Published: 2023-09-02
- Finding
  - Evidence: Staff recruited safely with full DBS checks, references and right-to-work verification
  - Published: 2023-09-02
- Finding
  - Evidence: Risk assessments were thorough and regularly monitored, including environmental and health-specific risks
  - Published: 2023-09-02

### responsive

- Finding
  - End of life care and support
  - Published: 2023-09-02
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-09-02
- Finding
  - Meeting people's communication needs
  - Published: 2023-09-02
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-09-02

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-02
- Finding
  - Preventing and controlling infection
  - Published: 2023-09-02
- Finding
  - Using medicines safely
  - Published: 2023-09-02
- Finding
  - Staffing and recruitment
  - Published: 2023-09-02
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-02
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-02

### well_led

- Finding
  - Engaging and involving people using the service; continuous learning and improving care
  - Published: 2023-09-02
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-09-02
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-09-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-09-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11793165047

HomeCare Compass is an independent guide and is not affiliated with the CQC.