# Care Matters (Homecare) Limited Darlington

*Operated by Care Matters (Homecare) Limited.*

Care Matters (Homecare) Limited Darlington is a CQC-regulated home-care agency in Darlington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 20/04/2023

## Practical info

- Postcode: DL1 4WD
- Registered manager: Broom, Michelle
- Local authority: Darlington
- Region: North East
- City: Darlington
- Last CQC check: 20/Apr/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Accidents and incidents were recorded with lessons learnt shared with the staff team.
  - Published: 2023-04-20
- Finding
  - Evidence: Governance systems including regular audits with nominated individual oversight were in place.
  - Published: 2023-04-20
- Finding
  - Evidence: New manager quickly engaged with staff and people, introducing a clear supervision plan.
  - Published: 2023-04-20
- Finding
  - Evidence: Effective infection prevention and control systems including appropriate PPE provision.
  - Published: 2023-04-20
- Finding
  - Evidence: People reported consistent staffing and timely visits, promoting continuity of care.
  - Published: 2023-04-20
- Finding
  - Evidence: Risk assessments were person-centred and regularly reviewed with people.
  - Published: 2023-04-20
- Finding
  - Evidence: Medicines were administered safely with staff competency assessments in place.
  - Published: 2023-04-20
- **staff_training** _(minor)_
  - Evidence: Some felt there could be more face to face learning to ensure people were confident using medical equipment. The new manager agreed to review training with the staff team.
  - Published: 2023-04-20
- **leadership** _(moderate)_
  - Evidence: There had been a gap where management support was not present at the service at the end of 2022. This meant staff and people had felt unsupported at this time.
  - Published: 2023-04-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1178900300

HomeCare Compass is an independent guide and is not affiliated with the CQC.