# Hales Group Limited - Hull

*Operated by Hales Group Limited.*

Hales Group Limited - Hull is a CQC-regulated home-care agency in Hull.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/03/2023

## Practical info

- Postcode: HU9 5LW
- Registered manager: Burrows, Rachael
- Local authority: Kingston upon Hull, City of
- Region: Yorkshire & Humberside
- City: Hull
- Last CQC check: 04/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-04
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-04
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-04

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-04
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-03-04
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-04

### Other

- Finding
  - Evidence: Provider participated in Local Authority engagement groups to help improve care services.
  - Published: 2023-03-04
- Finding
  - Evidence: Registered manager had clear oversight of the service and carried out regular audits with follow-up actions.
  - Published: 2023-03-04
- Finding
  - Evidence: People were treated with kindness, dignity and respect; people spoke positively about staff.
  - Published: 2023-03-04
- Finding
  - Evidence: Staff worked effectively with external health professionals to support people's healthcare needs.
  - Published: 2023-03-04
- Finding
  - Evidence: Person-centred care plans were regularly reviewed and reflected people's individual needs and preferences.
  - Published: 2023-03-04
- Finding
  - Evidence: Staff received regular training, supervision, appraisal and competency checks.
  - Published: 2023-03-04
- Finding
  - Evidence: Safe recruitment procedures with appropriate background checks were consistently followed.
  - Published: 2023-03-04
- Finding
  - Evidence: Effective safeguarding systems in place; staff had good knowledge of safeguarding and whistleblowing processes.
  - Published: 2023-03-04
- Finding
  - Evidence: Medicines were administered safely with regular audits, personalised PRN guidance, and competency checks for staff.
  - Published: 2023-03-04

### responsive

- Finding
  - End of life care and support
  - Published: 2023-03-04
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-04
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-04
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-03-04

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-03-04
- Finding
  - Using medicines safely; Learning lessons when things go wrong
  - Published: 2023-03-04
- Finding
  - Staffing and recruitment
  - Published: 2023-03-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-04

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-03-04
- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care
  - Published: 2023-03-04
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11780465926

HomeCare Compass is an independent guide and is not affiliated with the CQC.