# Aspect Supported Living Limited

Aspect Supported Living Limited is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 22/02/2023

## Practical info

- Postcode: B13 8JR
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 22/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-16
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-16
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-16

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-16
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-03-16
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-16
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-16
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-16

### Other

- Finding
  - Evidence: The provider had enrolled staff on training and completed competency checks for staff with prior training.
  - Published: 2023-03-16
- Finding
  - Evidence: Healthcare professionals praised the manager's compassionate approach and effective partnership working.
  - Published: 2023-03-16
- Finding
  - Evidence: People were supported to have maximum choice and control, with care delivered in the least restrictive way possible.
  - Published: 2023-03-16
- Finding
  - Evidence: The manager and provider were open and receptive to inspection findings, taking immediate corrective action on several matters.
  - Published: 2023-03-16
- Finding
  - Evidence: Staff supported people to access healthcare appointments and were observant to changes in health and well-being.
  - Published: 2023-03-16
- Finding
  - Evidence: People and relatives gave very positive feedback about the caring, respectful and compassionate approach of staff.
  - Published: 2023-03-16
- Finding
  - Evidence: Staff adhered to infection control procedures and used PPE effectively in line with government guidance.
  - Published: 2023-03-16
- Finding
  - Evidence: Staff were knowledgeable in safeguarding adults' procedures and people felt safe with the care and support provided.
  - Published: 2023-03-16
- **leadership** _(moderate)_
  - Evidence: There was not a registered manager in post. A new manager was in place and had submitted an application to CQC to register.
  - Published: 2023-03-16

### responsive

- Finding
  - End of life care and support
  - Published: 2023-03-16
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-16
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-16
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-03-16

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-16
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-16
- Finding
  - Using medicines safely
  - Published: 2023-03-16
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-16
- Finding
  - Staffing and recruitment
  - Published: 2023-03-16

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-03-16
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-16
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-16
- Finding
  - Continuous learning and improving care
  - Published: 2023-03-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11773547995

HomeCare Compass is an independent guide and is not affiliated with the CQC.