# GoodOaks Homecare – Dorchester and Weymouth

*Operated by Six Oaks Home Care Ltd.*

GoodOaks Homecare – Dorchester and Weymouth is a CQC-regulated home-care agency in Dorchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 22/03/2023

## Practical info

- Postcode: DT1 3GR
- Registered manager: Simeonova, Nadejda
- Local authority: Dorset
- Region: South West
- City: Dorchester
- Last CQC check: 22/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-04-20
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-04-20
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-04-20

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-20
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-04-20
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-20
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-20
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-20

### Other

- Finding
  - Evidence: Strong positive culture promoted by leadership, with people and families reporting high satisfaction and willingness to recommend the service.
  - Published: 2023-04-20
- Finding
  - Evidence: The registered manager responded promptly to issues identified during inspection, implementing immediate corrective actions.
  - Published: 2023-04-20
- Finding
  - Evidence: Infection control practices were maintained, with staff using appropriate PPE during care visits.
  - Published: 2023-04-20
- Finding
  - Evidence: Safeguarding responsibilities were well understood by staff, who could confidently describe actions and escalation routes.
  - Published: 2023-04-20
- Finding
  - Evidence: Person-centred care plans were in place; staff knew people well and worked to achieve outcomes that mattered to individuals.
  - Published: 2023-04-20
- Finding
  - Evidence: Sufficient numbers of suitably qualified staff were deployed to meet people's needs, with responsive office communication and rota transparency.
  - Published: 2023-04-20
- Finding
  - Evidence: People and relatives consistently praised staff as kind, compassionate, respectful and trustworthy, with strong rapport built through regular, consistent care workers.
  - Published: 2023-04-20
- **record_keeping** _(minor)_
  - Evidence: Safe recruitment processes were in place but had not always been followed. We noted omissions in 2 files.
  - Published: 2023-04-20

### responsive

- Finding
  - End of life care and support
  - Published: 2023-04-20
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-20
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-20
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-04-20
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-04-20

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-20
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-20
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-20
- Finding
  - Using medicines safely
  - Published: 2023-04-20
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-20
- Finding
  - Staffing and recruitment
  - Published: 2023-04-20

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; working in partnership with others
  - Published: 2023-04-20
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-20
- Finding
  - Continuous learning and improving care; governance and quality performance
  - Published: 2023-04-20

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11772688245

HomeCare Compass is an independent guide and is not affiliated with the CQC.