# Serene Healthcare Group Office

*Operated by Serene Healthcare Group Ltd.*

Serene Healthcare Group Office is a CQC-regulated home-care agency in Salisbury.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/03/2025

## Practical info

- Postcode: SP4 7RX
- Registered manager: Phiri, Sid
- Local authority: Wiltshire
- Region: South West
- City: Salisbury
- Last CQC check: 21/Mar/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-08-24
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-08-24
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-24

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-24
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-08-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-24

### Other

- Finding
  - Evidence: Management approachable and supportive; staff felt able to raise any concerns at any time.
  - Published: 2023-08-24
- Finding
  - Evidence: Safeguarding systems in place; staff trained and confident to report concerns; relatives confirmed people felt safe.
  - Published: 2023-08-24
- Finding
  - Evidence: Person-centred care plans with electronic access for people and relatives; reviews carried out every 3 months or sooner if needed.
  - Published: 2023-08-24
- Finding
  - Evidence: Good induction process including Care Certificate, shadowing with registered manager, and regular supervisions and appraisals.
  - Published: 2023-08-24
- Finding
  - Evidence: Strong end-of-life care provision; provider and registered manager are registered nurses with hospice experience and received many compliments.
  - Published: 2023-08-24
- Finding
  - Evidence: Effective incident and accident recording with lessons shared at staff meetings to prevent recurrence.
  - Published: 2023-08-24

### responsive

- Finding
  - End of life care and support
  - Published: 2023-08-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-24
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-24
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-08-24

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-24
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-24
- Finding
  - Staffing and recruitment
  - Published: 2023-08-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-24
- Finding
  - Using medicines safely
  - Published: 2023-08-24

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-08-24
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-08-24
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-24
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-24
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-24
- Finding
  - Continuous learning and improving care
  - Published: 2023-08-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11767596233

HomeCare Compass is an independent guide and is not affiliated with the CQC.