# Head Office - The Grove

*Operated by CareForYou Ltd.*

Head Office - The Grove is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/11/2022

## Practical info

- Postcode: N13 5LD
- Registered manager: Singh Rathore, Tarlochan
- Local authority: Enfield
- Region: London
- City: London
- Last CQC check: 09/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-09
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-09
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-09

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-09
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-11-09
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-09
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-09
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-09

### Other

- Finding
  - Evidence: Effective multi-agency working with healthcare teams to promote physical and mental wellbeing.
  - Published: 2022-11-09
- Finding
  - Evidence: People supported to maintain independence including budgeting, cooking, shopping, and community activities.
  - Published: 2022-11-09
- Finding
  - Evidence: Open, supportive leadership with accessible management, regular supervisions, and staff meetings.
  - Published: 2022-11-09
- Finding
  - Evidence: Strong incident learning culture with debriefs, staff meetings, and care plan updates following any accident.
  - Published: 2022-11-09
- Finding
  - Evidence: Innovative communication tools such as a 'Video communication diary' and electronic pictorial clock for non-verbal residents.
  - Published: 2022-11-09
- Finding
  - Evidence: Person-centred care plans created with individuals involved from initial assessment through to reviews.
  - Published: 2022-11-09
- Finding
  - Evidence: Medicines managed safely with locked individual cabinets, staff competency assessments post-training.
  - Published: 2022-11-09
- Finding
  - Evidence: Safe recruitment practices including DBS checks, written references, and identity verification.
  - Published: 2022-11-09
- Finding
  - Evidence: Robust risk assessments with clear staff guidance, regularly updated when people's needs changed.
  - Published: 2022-11-09

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-09
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-11-09
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-09
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-11-09

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-09
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-09
- Finding
  - Using medicines safely
  - Published: 2022-11-09
- Finding
  - Staffing and recruitment
  - Published: 2022-11-09
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-09

### well_led

- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-09
- Finding
  - Engaging and involving people, continuous learning and working in partnership
  - Published: 2022-11-09
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11766804196

HomeCare Compass is an independent guide and is not affiliated with the CQC.