# Cardigan House

*Operated by Sanctuary Home Care Limited.*

Cardigan House is a CQC-regulated home-care agency in Birkenhead.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/05/2023

## Practical info

- Postcode: CH41 4NH
- Registered manager: Adair, Liam
- Local authority: Wirral
- Region: North West
- City: Birkenhead
- Last CQC check: 18/May/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-05-18
- Finding
  - Supporting people to express their views and be involved in decisions about their care
  - Published: 2023-05-18
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-05-18

### effective

- Finding
  - Supporting people to live healthier lives and access healthcare services
  - Published: 2023-05-18
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-05-18
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-05-18
- Finding
  - Ensuring consent to care and treatment in line with law and guidance (MCA)
  - Published: 2023-05-18
- Finding
  - Adapting service design and decoration to meet people's needs
  - Published: 2023-05-18

### Other

- Finding
  - Evidence: Communication with families was praised; the registered manager was described as approachable and responsive.
  - Published: 2023-05-18
- Finding
  - Evidence: Person-centred care plans written in an accessible, respectful manner with regular review by a dedicated project worker.
  - Published: 2023-05-18
- Finding
  - Evidence: Open, non-blame culture supported incident learning and continuous improvement.
  - Published: 2023-05-18
- Finding
  - Evidence: Regular supervision, training and development opportunities were provided to staff.
  - Published: 2023-05-18
- Finding
  - Evidence: Effective infection prevention and control, including a well-managed COVID-19 outbreak.
  - Published: 2023-05-18
- Finding
  - Evidence: Robust recruitment processes including DBS checks, references and work history verification were in place.
  - Published: 2023-05-18

### responsive

- Finding
  - End of life care and support
  - Published: 2023-05-18
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-05-18
- Finding
  - Supporting people to maintain relationships and avoid social isolation
  - Published: 2023-05-18
- Finding
  - Meeting people's communication needs
  - Published: 2023-05-18
- Finding
  - Planning personalised care to ensure people have choice, control and preferences met
  - Published: 2023-05-18

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-05-18
- Finding
  - Preventing and controlling infection
  - Published: 2023-05-18
- Finding
  - Using medicines safely
  - Published: 2023-05-18
- Finding
  - Staffing and recruitment
  - Published: 2023-05-18
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-05-18
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-05-18

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2023-05-18
- Finding
  - Engaging and involving people, public and staff; working in partnership
  - Published: 2023-05-18
- Finding
  - Duty of candour
  - Published: 2023-05-18
- Finding
  - Promoting a positive, person-centred, open and inclusive culture
  - Published: 2023-05-18
- Finding
  - Managers and staff being clear about their roles and understanding quality, performance, risks and regulatory requirements
  - Published: 2023-05-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11766266600

HomeCare Compass is an independent guide and is not affiliated with the CQC.