# Centre 404 Domiciliary Care

*Operated by Centre 404.*

Centre 404 Domiciliary Care is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/02/2018

## Practical info

- Postcode: N7 0SJ
- Registered manager: Muwonge, Shillah
- Local authority: Islington
- Region: London
- City: London
- Last CQC check: 10/Jan/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Privacy, dignity and independence
  - Published: 2021-01-24
- Finding
  - End of life care
  - Published: 2021-01-24
- Finding
  - Compassionate and person-centred staff approach
  - Published: 2021-01-24

### effective

- Finding
  - Multi-disciplinary working and healthcare access
  - Published: 2021-01-24
- Finding
  - Mental Capacity Act and consent
  - Published: 2021-01-24
- Finding
  - Supervision and appraisal
  - Published: 2021-01-24
- Finding
  - Staff training and induction
  - Published: 2021-01-24

### Other

- Finding
  - Evidence: Sufficient PPE supplies maintained at supported living houses and for home-visiting staff
  - Published: 2023-01-10
- Finding
  - Evidence: Consistent approach to infection prevention and control with regular monitoring of government guidance
  - Published: 2023-01-10
- Finding
  - Evidence: Sufficient staffing levels maintained throughout COVID-19 pandemic including one-to-one support where required
  - Published: 2023-01-10
- Finding
  - Evidence: New procedures introduced to check all temporary staff recruitment records with staffing agency following incident at children's service
  - Published: 2023-01-10
- Finding
  - Evidence: All temporary agency staff had verified DBS and pre-employment checks in place
  - Published: 2023-01-10
- Finding
  - Evidence: Provider proactively consulted people, families and professionals about policy development and service quality, with high satisfaction reported.
  - Published: 2021-10-30
- Finding
  - Evidence: Use of 'support circles' system to maintain communication between all parties involved in each person's care network.
  - Published: 2021-10-30
- Finding
  - Evidence: Active governance including monthly service user working group, spot checks, equalities action plan, and clear lines of responsibility to senior management and board of trustees.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective complaints handling with quick responses, detailed feedback, and learning reviews following the provider's procedures.
  - Published: 2021-10-30
- Finding
  - Evidence: Innovative 'Learn With Us' training resource developed in partnership with Islington Family Carers and Islington Council, shared with other social care organisations.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong compliance with the Mental Capacity Act 2005, with best interests meetings held and no assumptions made about individuals' decision-making capacity.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received mandatory training, specialised training tailored to individual service users' needs, regular supervision, and annual appraisals.
  - Published: 2021-10-30
- Finding
  - Evidence: Safe recruitment procedures with full background checks completed before any new staff worked with people.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust medicines policy developed in partnership with an Islington Learning Disability Partnership pharmacist, with signed agreements and training in place for all relevant staff.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff demonstrated outstanding person-centred care, tailoring support to each individual's wishes, preferences, and communication needs including use of Makaton sign language.
  - Published: 2021-10-30

### responsive

- Finding
  - Activities and promoting independence
  - Published: 2021-01-24
- Finding
  - Complaints handling
  - Published: 2021-01-24
- Finding
  - Communication and family involvement
  - Published: 2021-01-24
- Finding
  - Person-centred care planning
  - Published: 2021-01-24

### safe

- Finding
  - Recruitment practices
  - Published: 2021-01-24

### well_led

- Finding
  - Engagement with people, families and stakeholders
  - Published: 2021-01-24
- Finding
  - Quality monitoring and governance
  - Published: 2021-01-24
- Finding
  - Leadership and accountability
  - Published: 2021-01-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-117637841

HomeCare Compass is an independent guide and is not affiliated with the CQC.