# Mushkil Aasaan

*Operated by Mushkil Aasaan Limited.*

Mushkil Aasaan is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/02/2023

## Practical info

- Postcode: SW17 7EW
- Registered manager: Aboobaker, Naseem
- Local authority: Wandsworth
- Region: London
- City: London
- Last CQC check: 11/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Dignity, respect and person-centred care
  - Published: 2020-01-29

### effective

- Finding
  - Consent and Mental Capacity Act
  - Published: 2020-01-29
- Finding
  - Supervision and appraisal
  - Published: 2020-01-29
- Finding
  - Training and induction
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Staff supervision, team meetings and formal feedback mechanisms in place to support continuous improvement.
  - Published: 2023-02-11
- Finding
  - Evidence: Provider worked in partnership with social care services, commissioners and external professionals.
  - Published: 2023-02-11
- Finding
  - Evidence: Open-door leadership culture praised by staff and relatives; Investors in People Standard recognised leadership as a key strength.
  - Published: 2023-02-11
- Finding
  - Evidence: Effective governance including electronic call monitoring, weekly log book audits, and regular care plan reviews.
  - Published: 2023-02-11
- Finding
  - Evidence: Culturally appropriate care provided, particularly for the South Asian community, with inclusive practice.
  - Published: 2023-02-11
- Finding
  - Evidence: Medicines administered safely with care plans detailing prescriptions, staff trained, and records checked regularly by office staff.
  - Published: 2023-02-11
- Finding
  - Evidence: Robust recruitment processes including DBS checks, reference checks and employment history verification.
  - Published: 2023-02-11
- Finding
  - Evidence: People felt safe with care workers and timekeeping was consistently praised; same carers provided daily fostering continuity.
  - Published: 2023-02-11

### responsive

- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Care planning and needs assessment
  - Published: 2020-01-29

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-02-11
- Finding
  - Preventing and controlling infection
  - Published: 2023-02-11
- Finding
  - Using medicines safely
  - Published: 2023-02-11
- Finding
  - Staffing and recruitment
  - Published: 2023-02-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-02-11
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-11
- Finding
  - Recruitment
  - Published: 2020-01-29
- Finding
  - Staffing levels and timekeeping
  - Published: 2020-01-29
- Finding
  - Safeguarding
  - Published: 2020-01-29

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-02-11
- Finding
  - Engaging and involving people, the public and staff; continuous learning and improving care
  - Published: 2023-02-11
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2023-02-11
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-11
- Finding
  - Quality assurance and governance
  - Published: 2020-01-29
- Finding
  - Notifications to CQC
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-117606198

HomeCare Compass is an independent guide and is not affiliated with the CQC.