# Choices Homecare (Barnsley & Penistone)

*Operated by Choices Homecare Ltd (South Yorkshire).*

Choices Homecare (Barnsley & Penistone) is a CQC-regulated home-care agency in Barnsley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/11/2022

## Practical info

- Postcode: S75 2BL
- Registered manager: Stacey, Emma
- Local authority: Barnsley
- Region: Yorkshire & Humberside
- City: Barnsley
- Last CQC check: 29/Nov/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Open feedback culture with accessible office staff and responsive complaints and compliments process.
  - Published: 2022-11-29
- Finding
  - Evidence: Strong partnership working with social care professionals and community health services.
  - Published: 2022-11-29
- Finding
  - Evidence: Effective monitoring systems tracked visit timeliness, duration, and care delivery quality.
  - Published: 2022-11-29
- Finding
  - Evidence: Person-centred care planning culture with positive staff morale and strong management support.
  - Published: 2022-11-29
- Finding
  - Evidence: Consistent staff teams promoted continuity of care; people were familiar with their carers.
  - Published: 2022-11-29
- Finding
  - Evidence: Medicines were managed safely with clear care plans, PRN guidance, and ongoing competency review.
  - Published: 2022-11-29
- Finding
  - Evidence: Robust recruitment practices and proactive staffing approaches ensured sufficient staff to meet people's needs.
  - Published: 2022-11-29
- Finding
  - Evidence: People felt safe and praised the care received, with comments such as 'I do feel safe. I feel I could not have better care.'
  - Published: 2022-11-29
- **governance** _(minor)_
  - Evidence: We advised the provider to review their policy in respect of the duty of candour to ensure it contained a clear process for staff to follow when any relevant incidents occurred.
  - Published: 2022-11-29
- **governance** _(moderate)_
  - Evidence: The service did not have a manager registered with CQC at the time of this inspection, however, the provider was proactively recruiting a new manager.
  - Published: 2022-11-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-117473614

HomeCare Compass is an independent guide and is not affiliated with the CQC.