# Your Quality Care Services Limited (Avon Park)

*Operated by Your Quality Care Services Limited.*

Your Quality Care Services Limited (Avon Park) is a CQC-regulated home-care agency in Bath.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/04/2023

## Practical info

- Postcode: BA2 7FF
- Registered manager: Potter, Shelly
- Local authority: Wiltshire
- Region: South West
- City: Bath
- Last CQC check: 06/Apr/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-04-06
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-04-06
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-04-06

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-06
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-04-06
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-06
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-06
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-04-06

### Other

- Finding
  - Evidence: No formal complaints received; concerns raised informally were resolved promptly.
  - Published: 2023-04-06
- Finding
  - Evidence: End of life care was considered with clear staff roles and documented wishes.
  - Published: 2023-04-06
- Finding
  - Evidence: Staff received high-quality, sometimes bespoke training tailored to individual people's needs.
  - Published: 2023-04-06
- Finding
  - Evidence: An open, inclusive and family-oriented culture was embedded throughout the service.
  - Published: 2023-04-06
- Finding
  - Evidence: Strong management links with health and social care professionals supported effective, timely care.
  - Published: 2023-04-06
- Finding
  - Evidence: Care plans were personalised, detailed and regularly reviewed to reflect people's changing needs.
  - Published: 2023-04-06
- Finding
  - Evidence: Medicines were managed safely with staff trained by a qualified nurse and competency regularly checked.
  - Published: 2023-04-06

### responsive

- Finding
  - End of life care and support
  - Published: 2023-04-06
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-06
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-06
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-04-06

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-06
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-06
- Finding
  - Using medicines safely
  - Published: 2023-04-06
- Finding
  - Staffing and recruitment
  - Published: 2023-04-06
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-06
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-06

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-04-06
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-04-06
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-06
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-04-06
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-06

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11744113074

HomeCare Compass is an independent guide and is not affiliated with the CQC.