# Hales Group Limited - Rotherham

*Operated by Hales Group Limited.*

Hales Group Limited - Rotherham is a CQC-regulated home-care agency in Rotherham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/06/2023

## Practical info

- Postcode: S62 6NU
- Registered manager: Royston, Katie
- Local authority: Rotherham
- Region: Yorkshire & Humberside
- City: Rotherham
- Last CQC check: 08/Jun/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Open, positive culture with clear management structure and comprehensive performance reporting
  - Published: 2023-06-08
- Finding
  - Evidence: People involved in developing their own care plans; 'You Said, We Did' feedback loop demonstrated responsiveness
  - Published: 2023-06-08
- Finding
  - Evidence: Lessons learned from accidents and incidents shared with staff via meetings, emails and supervision
  - Published: 2023-06-08
- Finding
  - Evidence: Medicines supported safely with staff competency spot checks; relatives reported no concerns
  - Published: 2023-06-08
- Finding
  - Evidence: Staff completed relevant training including moving and handling, safeguarding, dementia care and received structured induction
  - Published: 2023-06-08
- Finding
  - Evidence: Safe recruitment process including DBS checks; people received care from regular staff who arrived on time
  - Published: 2023-06-08
- Finding
  - Evidence: Detailed, person-centred care records accessible via electronic app kept staff up to date on people's needs
  - Published: 2023-06-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11744060736

HomeCare Compass is an independent guide and is not affiliated with the CQC.