# All Seasons Care Limited

All Seasons Care Limited is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 09/12/2023

## Practical info

- Postcode: B14 7JQ
- Registered manager: Mullins, Donna
- Local authority: Birmingham
- Region: West Midlands
- City: Birmingham
- Last CQC check: 09/Dec/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager understood duty of candour responsibilities.
  - Published: 2023-12-09
- Finding
  - Evidence: Regular reviews and feedback surveys; people responded very positively.
  - Published: 2023-12-09
- Finding
  - Evidence: Good multi-agency working with chiropody, pharmacy, occupational therapy, and district nurses.
  - Published: 2023-12-09
- Finding
  - Evidence: Positive, person-centred culture with approachable management team available '24/07'.
  - Published: 2023-12-09
- Finding
  - Evidence: Open learning culture encouraging staff to report mistakes and concerns.
  - Published: 2023-12-09
- Finding
  - Evidence: Effective infection prevention and control practices in place.
  - Published: 2023-12-09
- Finding
  - Evidence: Strong safeguarding awareness among staff; no recent safeguarding concerns at time of inspection.
  - Published: 2023-12-09
- Finding
  - Evidence: Adequate staffing levels with safe recruitment practices including DBS checks.
  - Published: 2023-12-09
- Finding
  - Evidence: People felt safely supported and were happy with their care; staff knew people's needs well.
  - Published: 2023-12-09
- **governance** _(moderate)_
  - Evidence: Medicines management systems had not assisted the registered manager to identify guidance for staff on the use of prescribed creams was limited.
  - Published: 2023-12-09
- **care_planning** _(moderate)_
  - Evidence: Systems to monitor the quality of people's care had not enabled the registered manager to identify the need for more detail in some people's care plans.
  - Published: 2023-12-09
- **medication_management** _(minor)_
  - Evidence: the recording of checks was not systematic. The registered manager stated they planned to include a record of these checks in their quality assurance monitoring.
  - Published: 2023-12-09
- **medication_management** _(moderate)_
  - Evidence: body maps were not always used to show staff exactly where to apply creams
  - Published: 2023-12-09

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-12-09
- Finding
  - Preventing and controlling infection
  - Published: 2023-12-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-12-09
- Finding
  - Staffing and recruitment
  - Published: 2023-12-09
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-09
- Finding
  - Using medicines safely
  - Published: 2023-12-09

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-12-09
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-12-09
- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care
  - Published: 2023-12-09
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive, and empowering
  - Published: 2023-12-09
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-12-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-117409276

HomeCare Compass is an independent guide and is not affiliated with the CQC.