# Mobile Care Services Limited

Mobile Care Services Limited is a CQC-regulated home-care agency in Atherstone.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 17/03/2026

## Practical info

- Postcode: CV9 2QX
- Local authority: Warwickshire
- Region: West Midlands
- City: Atherstone
- Last CQC check: 17/Mar/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2020-03-19
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2020-03-19
- Finding
  - Ensuring people are well treated and supported, equality and diversity
  - Published: 2020-03-19

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance (MCA)
  - Published: 2020-03-19
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2020-03-19
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2020-03-19
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2020-03-19
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2020-03-19

### Other

- Finding
  - Evidence: Staff felt well supported, valued and enjoyed their work, reflecting a positive organisational culture.
  - Published: 2021-01-26
- Finding
  - Evidence: Effective quality assurance processes including twice-yearly surveys, complaint logging and trend analysis were in place.
  - Published: 2021-01-26
- Finding
  - Evidence: The service was flexible and responsive to people's individual preferences and changing needs, including rural adverse-weather contingency planning.
  - Published: 2021-01-26
- Finding
  - Evidence: Staff received comprehensive induction and regular refresher training including moving and handling, safeguarding, medication and infection control.
  - Published: 2021-01-26
- Finding
  - Evidence: Consistent care worker allocation fostered long-term positive relationships; 97% of people said they were completely happy with the service.
  - Published: 2021-01-26
- Finding
  - Evidence: People felt safe with care workers and no missed visits were reported; electronic call monitoring ensured timely alerts for late arrivals.
  - Published: 2021-01-26
- **consent_capacity** _(minor)_
  - Evidence: Care workers completed MCA as part of their dementia awareness training, and associated 'capacity' with dementia...Care workers would benefit from MCA training.
  - Published: 2021-01-26
- **medication_management** _(minor)_
  - Evidence: We looked at their care plan and saw that it did not give staff any detail about the level of support the person required.
  - Published: 2021-01-26
- **record_keeping** _(moderate)_
  - Evidence: the record did not detail what medicine and dosage had been given.
  - Published: 2021-01-26
- **care_planning** _(moderate)_
  - Evidence: three of the five care records looked at were for people at risk of skin breakdown...There was no risk assessment or information in care plans about pressure area management.
  - Published: 2021-01-26

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2020-03-19
- Finding
  - Meeting people's communication needs
  - Published: 2020-03-19
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2020-03-19

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2020-03-19
- Finding
  - Staffing and recruitment
  - Published: 2020-03-19
- Finding
  - Preventing and controlling infection
  - Published: 2020-03-19
- Finding
  - Using medicines safely
  - Published: 2020-03-19
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2020-03-19

### well_led

- Finding
  - Continuous learning and improving care
  - Published: 2020-03-19
- Finding
  - Working in partnership with others
  - Published: 2020-03-19
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2020-03-19
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
  - Published: 2020-03-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-117323861

HomeCare Compass is an independent guide and is not affiliated with the CQC.