# Helping Hands Cirencester

*Operated by Midshires Care Limited.*

Helping Hands Cirencester is a CQC-regulated home-care agency in Cirencester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/01/2023

## Practical info

- Postcode: GL7 1QD
- Registered manager: Negrine, Bettina
- Local authority: Gloucestershire
- Region: South West
- City: Cirencester
- Last CQC check: 18/Jan/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-01-18
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-01-18
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-01-18

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-18
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-01-18
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-01-18
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-18
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-01-18

### Other

- Finding
  - Evidence: Strong governance systems including spot checks, questionnaires, huddle meetings and newsletters supported continuous improvement.
  - Published: 2023-01-18
- Finding
  - Evidence: Complaints and concerns were taken seriously and addressed comprehensively in a timely manner.
  - Published: 2023-01-18
- Finding
  - Evidence: Effective use of technology (care app) enabled real-time monitoring of care calls and timely communication of changing needs.
  - Published: 2023-01-18
- Finding
  - Evidence: The service worked collaboratively with healthcare professionals and relatives, receiving positive feedback from external professionals.
  - Published: 2023-01-18
- Finding
  - Evidence: A positive learning culture was promoted by the registered manager, with accidents and incidents shared and acted upon promptly.
  - Published: 2023-01-18
- Finding
  - Evidence: People and relatives praised the kindness, dignity and respect shown by staff, with consistently positive feedback.
  - Published: 2023-01-18
- Finding
  - Evidence: Staff were recruited safely with DBS checks and provided with induction, Care Certificate training, ongoing supervision and competency assessments.
  - Published: 2023-01-18

### responsive

- Finding
  - End of life care and support
  - Published: 2023-01-18
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-01-18
- Finding
  - Meeting people's communication needs
  - Published: 2023-01-18
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-01-18

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-01-18
- Finding
  - Preventing and controlling infection
  - Published: 2023-01-18
- Finding
  - Using medicines safely
  - Published: 2023-01-18
- Finding
  - Staffing and recruitment
  - Published: 2023-01-18
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-01-18
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-18

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-01-18
- Finding
  - Engaging and involving people using the service, the public and staff; continuous learning and improving care
  - Published: 2023-01-18
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-01-18
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-01-18
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11730395329

HomeCare Compass is an independent guide and is not affiliated with the CQC.