# Open Doors Healthcare Services Ltd

Open Doors Healthcare Services Ltd is a CQC-regulated home-care agency in Maidstone.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: ME15 6LU
- Registered manager: Ziso, Sophia
- Local authority: Kent
- Region: South East
- City: Maidstone
- Last CQC check: 20/Nov/2025 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-16
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-03-16
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-16

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-16
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2023-03-16
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-16
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-16
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-16

### Other

- Finding
  - Evidence: Good infection control practices with appropriate PPE use consistently reported by people.
  - Published: 2023-03-16
- Finding
  - Evidence: Robust safeguarding awareness with staff able to identify and report concerns appropriately.
  - Published: 2023-03-16
- Finding
  - Evidence: Positive, open culture with staff feeling well supported and able to raise suggestions.
  - Published: 2023-03-16
- Finding
  - Evidence: Responsive end of life care with staff attuned to changing needs and diverse wishes.
  - Published: 2023-03-16
- Finding
  - Evidence: Strong person-centred approach with people involved in care planning and decision-making.
  - Published: 2023-03-16
- Finding
  - Evidence: Effective multi-agency working with occupational therapists, district nurses, GPs and mental health teams.
  - Published: 2023-03-16
- Finding
  - Evidence: Staff received thorough induction, relevant training and specialist competency assessments.
  - Published: 2023-03-16
- Finding
  - Evidence: Holistic needs assessments including cultural, religious, physical and mental health needs.
  - Published: 2023-03-16
- Finding
  - Evidence: Sufficient staffing levels with no missed calls and visits running on time.
  - Published: 2023-03-16
- Finding
  - Evidence: Medicines were managed safely with clear PRN protocols and accurate administration records.
  - Published: 2023-03-16

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-16
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-16
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-03-16
- Finding
  - End of life care and support
  - Published: 2023-03-16

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-03-16
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-16
- Finding
  - Staffing and recruitment
  - Published: 2023-03-16
- Finding
  - Assessing risk, safety monitoring and management; Using medicines safely
  - Published: 2023-03-16

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Working in partnership with others
  - Published: 2023-03-16
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-16
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2023-03-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11726093188

HomeCare Compass is an independent guide and is not affiliated with the CQC.