# In Home Care Haslemere & Grayshott

*Operated by In Home Care Limited.*

In Home Care Haslemere & Grayshott is a CQC-regulated home-care agency in Haslemere.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/01/2023

## Practical info

- Postcode: GU27 1HS
- Registered manager: Oakes, Emma
- Local authority: Surrey
- Region: South East
- City: Haslemere
- Last CQC check: 14/Jan/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Regular feedback sought from people, relatives and staff with action taken on suggestions
  - Published: 2023-01-14
- Finding
  - Evidence: Duty of candour policy in place; all notifiable incidents reported to CQC
  - Published: 2023-01-14
- Finding
  - Evidence: Clear quality assurance audits including care plan audits and incident trend analysis
  - Published: 2023-01-14
- Finding
  - Evidence: People and relatives felt involved in care decisions and able to raise concerns freely
  - Published: 2023-01-14
- Finding
  - Evidence: Strong multidisciplinary working with social workers, OT and health professionals
  - Published: 2023-01-14
- Finding
  - Evidence: Registered manager maintained a training matrix ensuring all staff remained up to date
  - Published: 2023-01-14
- Finding
  - Evidence: Consistent, personalised care with staff knowing people's preferences in detail
  - Published: 2023-01-14
- Finding
  - Evidence: Medicines managed safely with staff collecting and administering as required
  - Published: 2023-01-14
- Finding
  - Evidence: Staff had sufficient time between calls and no missed or late visits reported
  - Published: 2023-01-14
- Finding
  - Evidence: Safe recruitment processes including DBS checks, reference checks and gap analysis
  - Published: 2023-01-14
- Finding
  - Evidence: Thorough individual risk assessments embedded in care plans with regular reviews
  - Published: 2023-01-14
- Finding
  - Evidence: People felt safe and staff were confident in raising safeguarding concerns promptly
  - Published: 2023-01-14

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11725827907

HomeCare Compass is an independent guide and is not affiliated with the CQC.