# Loving Care Domiciliary Services Limited

Loving Care Domiciliary Services Limited is a CQC-regulated home-care agency in Caterham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/12/2019

## Practical info

- Postcode: CR3 5PJ
- Registered manager: Jenner, Sandra
- Local authority: Surrey
- Region: South East
- City: Caterham
- Last CQC check: 14/Dec/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: A recent audit had already identified the care planning gap and a new person-centred assessment form was underway
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints were recorded, investigated and responded to proactively
  - Published: 2020-01-29
- Finding
  - Evidence: Staff felt well supported with regular appraisals twice a year and open access to management
  - Published: 2020-01-29
- Finding
  - Evidence: Regular spot checks, audits and yearly feedback forms demonstrated commitment to quality assurance
  - Published: 2020-01-29
- Finding
  - Evidence: Effective induction including two-week shadowing period ensured staff competency before working independently
  - Published: 2020-01-29
- Finding
  - Evidence: Staff demonstrated good understanding of the Mental Capacity Act 2005 and people's rights were protected
  - Published: 2020-01-29
- Finding
  - Evidence: Consistent staff deployment ensured people received care from regular staff who knew them well
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines were administered by trained staff with up-to-date MAR records and no recent medicines errors
  - Published: 2020-01-29
- Finding
  - Evidence: Risks to people's safety were assessed and reviewed regularly with appropriate measures in place to minimise them
  - Published: 2020-01-29
- **care_planning** _(minor)_
  - Evidence: People's records contained information on people's health needs and practical tasks...but they did not contain person centred information about people such as their wishes, preferences and backgrounds.
  - Published: 2020-01-29
- Finding
  - Evidence: Service actively monitored quality through observations, audits, and annual surveys, all returning positive feedback.
  - Published: 2019-12-15
- Finding
  - Evidence: Effective safeguarding systems in place with staff confident in reporting concerns and understanding of external agencies.
  - Published: 2019-12-15
- Finding
  - Evidence: Strong leadership culture with open communication, positive staff morale, and proactive partnership working with healthcare professionals.
  - Published: 2019-12-15
- Finding
  - Evidence: Medicines were managed safely with governance systems in place to identify and address recording errors.
  - Published: 2019-12-15
- Finding
  - Evidence: Care plans were personalised, person-centred, and regularly reviewed in line with changing needs.
  - Published: 2019-12-15
- Finding
  - Evidence: Staff were well-trained, supported through supervision and annual appraisals, and demonstrated competency in care delivery.
  - Published: 2019-12-15
- Finding
  - Evidence: People and relatives consistently reported feeling safe and spoke positively about staff, with high continuity of care workers.
  - Published: 2019-12-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-117257639

HomeCare Compass is an independent guide and is not affiliated with the CQC.