# North Lincolnshire Council - Myos House

*Operated by North Lincolnshire Council.*

North Lincolnshire Council - Myos House is a CQC-regulated home-care agency in Scunthorpe.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 01/03/2023

## Practical info

- Postcode: DN16 1EU
- Registered manager: Favill, Mary
- Local authority: North Lincolnshire
- Region: Yorkshire & Humberside
- City: Scunthorpe
- Last CQC check: 01/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-30

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-30
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-30
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-03-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-30

### Other

- Finding
  - Evidence: Staff had regular team meetings and daily handover meetings were recorded and communicated.
  - Published: 2023-03-30
- Finding
  - Evidence: Complaints were recorded, investigated and responded to appropriately.
  - Published: 2023-03-30
- Finding
  - Evidence: The provider complied with the Accessible Information Standard and met communication needs.
  - Published: 2023-03-30
- Finding
  - Evidence: People were supported to access healthcare services and other agencies were involved in care.
  - Published: 2023-03-30
- Finding
  - Evidence: A programme of activities was in place and people were supported to maintain relationships and avoid social isolation.
  - Published: 2023-03-30
- Finding
  - Evidence: An end of life champion was in place and staff received end of life training.
  - Published: 2023-03-30
- Finding
  - Evidence: Staff received regular supervision and appraisals and felt supported by the registered manager.
  - Published: 2023-03-30
- Finding
  - Evidence: Medicines were managed safely with staff trained and competency-checked in administration.
  - Published: 2023-03-30

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-30
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-03-30
- Finding
  - Meeting people's communication needs
  - Published: 2023-03-30
- Finding
  - End of life care and support
  - Published: 2023-03-30
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-03-30

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-03-30
- Finding
  - Using medicines safely
  - Published: 2023-03-30
- Finding
  - Staffing and recruitment
  - Published: 2023-03-30
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-30

### well_led

- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-30
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-03-30
- Finding
  - Continuous learning and improving care
  - Published: 2023-03-30
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11719239427

HomeCare Compass is an independent guide and is not affiliated with the CQC.