# C & S Homecare Limited

*Operated by C & S Homecare Ltd.*

C & S Homecare Limited is a CQC-regulated home-care agency in Alfreton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/11/2023

## Practical info

- Postcode: DE55 7GR
- Registered manager: Griffiths, Shirley
- Local authority: Derbyshire
- Region: East Midlands
- City: Alfreton
- Last CQC check: 04/Nov/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Regular satisfaction surveys with action taken on improvement themes
  - Published: 2023-11-04
- Finding
  - Evidence: Strong partnership working with local health teams, GP surgeries, and external professionals
  - Published: 2023-11-04
- Finding
  - Evidence: Positive learning culture with lessons shared following incidents, including a minor medicines error involving a pharmacy change
  - Published: 2023-11-04
- Finding
  - Evidence: Registered manager carries out regular routine checks of care and medicines records
  - Published: 2023-11-04
- Finding
  - Evidence: Electronic care record system accessible by people and families, with alerts for missed or late care tasks
  - Published: 2023-11-04
- Finding
  - Evidence: Provider only accepts new referrals when sufficient staff are already available, preventing overstretch
  - Published: 2023-11-04
- Finding
  - Evidence: Very low staff turnover providing consistent care from staff who know people well
  - Published: 2023-11-04

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-11-04
- Finding
  - Preventing and controlling infection
  - Published: 2023-11-04
- Finding
  - Using medicines safely
  - Published: 2023-11-04
- Finding
  - Staffing and recruitment
  - Published: 2023-11-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-11-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-11-04

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-11-04
- Finding
  - Continuous learning and improving care
  - Published: 2023-11-04
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-11-04
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-11-04
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-11-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-11-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-1171716015

HomeCare Compass is an independent guide and is not affiliated with the CQC.