# Heartwell House Residential Care Home

*Operated by Heartwell Care Ltd.*

Heartwell House Residential Care Home is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 14/06/2022

## Practical info

- Postcode: LE4 5DQ
- Registered manager: Prasad, Reene
- Local authority: Leicester
- Region: East Midlands
- City: Leicester
- Last CQC check: 14/Jun/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Positive feedback from people and relatives about safety and culture
  - Published: 2022-06-14
- Finding
  - Evidence: Effective partnership working with local authority and health/social care professionals
  - Published: 2022-06-14
- Finding
  - Evidence: Person-centred, inclusive culture respecting equality, diversity and human rights
  - Published: 2022-06-14
- Finding
  - Evidence: Service working within the principles of the Mental Capacity Act with appropriate DoLS authorisations
  - Published: 2022-06-14
- Finding
  - Evidence: Medicines administered safely with STOMP principles applied
  - Published: 2022-06-14
- Finding
  - Evidence: Staff trained in safeguarding and knew how to report concerns
  - Published: 2022-06-14
- Finding
  - Evidence: Low staff turnover supporting consistent care from staff who knew people well
  - Published: 2022-06-14
- Finding
  - Evidence: Safe staff recruitment procedures including DBS and reference checks
  - Published: 2022-06-14
- **infection_control** _(minor)_
  - Evidence: There was no ventilation in the laundry room.
  - Published: 2022-06-14
- **infection_control** _(minor)_
  - Evidence: The infection prevention control audit had not identified two dining room chairs had damaged outer covers
  - Published: 2022-06-14
- **care_planning** _(moderate)_
  - Evidence: The changes made to people's care plans and the DoLS care plans were not always clear for staff to follow.
  - Published: 2022-06-14
- **record_keeping** _(minor)_
  - Evidence: it was difficult to establish when they were last reviewed as none were dated
  - Published: 2022-06-14
- **leadership** _(moderate)_
  - Evidence: The service had no registered manager. The provider told us a suitable person had been identified but the appointment was not confirmed.
  - Published: 2022-06-14
- **governance** _(moderate)_
  - Evidence: The provider had not consistently notified CQC about significant events such as incidents, accidents and where there were restrictions placed on people's live.
  - Published: 2022-06-14

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-06-14
- Finding
  - Using medicines safely
  - Published: 2022-06-14
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2022-06-14
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-14
- Finding
  - Staffing and recruitment
  - Published: 2022-06-14
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-04-02

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-06-14
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-06-14
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-14
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-06-14
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-06-14
- Finding
  - Working in partnership with others
  - Published: 2022-04-02
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-04-02
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-04-02
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-04-02
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-04-02

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-117074445

HomeCare Compass is an independent guide and is not affiliated with the CQC.