# Core Prospects Limited - 37 Sandringham Crescent

*Operated by Core Prospects Care Services Limited.*

Core Prospects Limited - 37 Sandringham Crescent is a CQC-regulated home-care agency in South Harrow.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 15/12/2022

## Practical info

- Postcode: HA2 9BP
- Registered manager: Murewi, Ellen
- Local authority: Harrow
- Region: London
- City: South Harrow
- Last CQC check: 15/Dec/2022 - 00:00

## Inspection findings

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-12-15
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-12-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-15
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-15

### Other

- Finding
  - Evidence: The provider demonstrated duty of candour and was open about recent safeguarding events and lessons learned.
  - Published: 2022-12-15
- Finding
  - Evidence: Staff worked effectively with external health and social care professionals.
  - Published: 2022-12-15
- Finding
  - Evidence: Positive outcomes were evidenced, including supporting a person to manage their own medicines successfully.
  - Published: 2022-12-15
- Finding
  - Evidence: The provider was implementing an electronic monitoring system to identify failures in real time.
  - Published: 2022-12-15
- Finding
  - Evidence: People spoke positively about staff, describing them as 'very nice and very helpful'.
  - Published: 2022-12-15
- Finding
  - Evidence: The provider maintained good safeguarding systems and reported incidents to the appropriate local authority.
  - Published: 2022-12-15
- Finding
  - Evidence: Robust personal emergency evacuation plans (PEEPs) were in place for all people.
  - Published: 2022-12-15
- Finding
  - Evidence: Staff were recruited safely with well-organised recruitment processes including DBS checks and three references.
  - Published: 2022-12-15
- Finding
  - Evidence: People's medicines were safely managed with appropriate risk assessments and secure storage.
  - Published: 2022-12-15
- **medication_management** _(minor)_
  - Evidence: the MAR for a person who had recently left the service did not always contain a full record of refusals or other failure to receive medicines.
  - Published: 2022-12-15
- **supervision_appraisal** _(minor)_
  - Evidence: they had not completed the four staff supervision sessions in the last year that they aimed for.
  - Published: 2022-12-15
- **record_keeping** _(minor)_
  - Evidence: the provider's training matrix had not been updated to reflect all the training staff had received.
  - Published: 2022-12-15
- **care_planning** _(moderate)_
  - Evidence: the provider had not always fully assessed the needs of a recently admitted person who had left the service at the time of our inspection.
  - Published: 2022-12-15

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-15
- Finding
  - Preventing and controlling infection
  - Published: 2022-12-15
- Finding
  - Staffing and recruitment
  - Published: 2022-12-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-15
- Finding
  - Using medicines safely
  - Published: 2022-12-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-15

### well_led

- Finding
  - Working in partnership with others: Continuous learning and improving care
  - Published: 2022-12-15
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-12-15
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-12-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-15
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-117070735

HomeCare Compass is an independent guide and is not affiliated with the CQC.