# Voyage (DCA) Berkshire

*Operated by Voyage 1 Limited.*

Voyage (DCA) Berkshire is a CQC-regulated home-care agency in Reading.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/11/2022

## Practical info

- Postcode: RG4 5AF
- Registered manager: Bosak, Agnieszka
- Local authority: Reading
- Region: South East
- City: Reading
- Last CQC check: 22/Nov/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People and relatives consistently reported kind, caring and respectful staff interactions.
  - Published: 2024-08-03
- Finding
  - Evidence: Staff supported via regular one-to-one supervisions, team meetings and annual appraisals.
  - Published: 2024-08-03
- Finding
  - Evidence: Missed call monitoring system ensured visits not started within 10 minutes were followed up promptly.
  - Published: 2024-08-03
- Finding
  - Evidence: Individualised communication guidelines in place in line with Accessible Information Standard.
  - Published: 2024-08-03
- Finding
  - Evidence: Staff received annual safeguarding training and knew how to report abuse, including whistleblowing contacts.
  - Published: 2024-08-03
- Finding
  - Evidence: Monthly medicine audits, incident/accident theme analysis, and monthly operations assurance visit audits demonstrated strong governance.
  - Published: 2024-08-03
- Finding
  - Evidence: Effective multi-agency partnership working with GPs, local authorities, chiropodists and dentists.
  - Published: 2024-08-03
- Finding
  - Evidence: Robust recruitment procedures including DBS checks, employment history and relevant qualifications for all staff files.
  - Published: 2024-08-03
- Finding
  - Evidence: Person-centred care plans were personalised, regularly reviewed, and written in easy-read formats with pictures.
  - Published: 2024-08-03
- Finding
  - Evidence: People experienced good continuity of care from staff they knew well, with rotas confirming consistent staffing.
  - Published: 2024-08-03
- **medication_management** _(minor)_
  - Evidence: We identified one person was on a high-risk medicine... a protocol in place to identify risks for staff to be aware of whilst the person is on that medicine... this was not seen.
  - Published: 2024-08-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11698150388

HomeCare Compass is an independent guide and is not affiliated with the CQC.