# Immaculate Healthcare Services Limited

Immaculate Healthcare Services Limited is a CQC-regulated home-care agency in Ilford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/05/2023

## Practical info

- Postcode: IG2 6NT
- Registered manager: Adekoya, Ishaq
- Local authority: Redbridge
- Region: London
- City: Ilford
- Last CQC check: 04/May/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Management team conducted spot checks on staff competencies and addressed any issues identified.
  - Published: 2023-05-04
- Finding
  - Evidence: Open and inclusive culture with regular staff meetings, satisfaction surveys, and personal visits to people using the service.
  - Published: 2023-05-04
- Finding
  - Evidence: Regular audits covering care plans, medicines administration records, staff training, infection control, and health and safety.
  - Published: 2023-05-04
- Finding
  - Evidence: Improvements made since last inspection in medicines audit recording, demonstrating learning and responsiveness.
  - Published: 2023-05-04
- Finding
  - Evidence: Effective recruitment procedures including criminal record checks, identity verification, interviews, and two written references.
  - Published: 2023-05-04
- Finding
  - Evidence: Electronic monitoring system (log in/out via smartphone) used to prevent missed visits, monitored by dedicated office staff.
  - Published: 2023-05-04
- Finding
  - Evidence: Consistent staffing with no use of agency staff, supporting continuity and quality of care.
  - Published: 2023-05-04
- Finding
  - Evidence: Staff demonstrated clear understanding of safeguarding responsibilities and knew which external agencies to contact in cases of concern.
  - Published: 2023-05-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-116958396

HomeCare Compass is an independent guide and is not affiliated with the CQC.