# Eunha Healthcare Ltd

Eunha Healthcare Ltd is a CQC-regulated home-care agency in Leicester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: LE3 1EQ
- Registered manager: Gumbo Mberi, Munhamo
- Local authority: Leicester
- Region: East Midlands
- City: Leicester
- Last CQC check: 12/Jan/2026 - 00:00

## Inspection findings

### effective

- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2025-12-12
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-12-12
- Finding
  - Ensuring consent to care and treatment in line with law and guidance (MCA)
  - Published: 2025-12-12
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-12-12

### Other

- Finding
  - Evidence: Staff supported people with nutrition and hydration, providing encouragement and leaving snacks and drinks.
  - Published: 2025-12-12
- Finding
  - Evidence: People felt safe with staff; one person said staff ensured curtains were drawn and doors locked before leaving.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff wore PPE including aprons and gloves and described relevant infection control measures.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff demonstrated understanding of safeguarding responsibilities and reported concerns to management appropriately.
  - Published: 2025-12-12
- Finding
  - Evidence: People and relatives said staff treated them with respect, dignity, and had a caring and friendly approach.
  - Published: 2025-12-12
- **safeguarding** _(critical)_
  - Evidence: A person was assessed as lacking capacity around medicines... the person had full access to all their medicines, placing them at risk of significant harm.
  - Published: 2025-12-12
- **record_keeping** _(critical)_
  - Evidence: Audits were not always effective as staff were auditing their own records... the daily care records were then audited by the same carer who made the error.
  - Published: 2025-12-12
- **consent_capacity** _(moderate)_
  - Evidence: Mental capacity assessments had not been completed or were incomplete... people were not always able to make day-to-day choices about their lives.
  - Published: 2025-12-12
- **leadership** _(critical)_
  - Evidence: The provider failed to be honest and transparent with CQC... they told us they employed 35 staff at our initial inspection, but sent a training matrix to the local authority which contained 42 staff names.
  - Published: 2025-12-12
- **governance** _(critical)_
  - Evidence: The provider had falsely completed an audit of a person's daily notes... completing audits of the notes (which they were not in possession of) and recording there were no issues.
  - Published: 2025-12-12
- **staff_training** _(critical)_
  - Evidence: a staff member had no record of training for medicines awareness, falls awareness, health and safety and learning disability training.
  - Published: 2025-12-12
- **care_planning** _(moderate)_
  - Evidence: a person's records stated the person had a walking frame, but another document stated there was no equipment used by this person.
  - Published: 2025-12-12
- **medication_management** _(critical)_
  - Evidence: a staff member had dispensed a person's medicines and left them in a pot next to the bed for the person to take when she arrived home. The staff member signed the MAR chart.
  - Published: 2025-12-12
- **missed_or_late_visits** _(critical)_
  - Evidence: staff had been 45 minutes late to support people... staff had stayed for less than half of the allocated time people had to receive their support.
  - Published: 2025-12-12
- **staffing_levels** _(critical)_
  - Evidence: we found calls where staff were logged in at 2 different people's addresses at the same time.
  - Published: 2025-12-12

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-12-12
- Finding
  - Preventing and controlling infection
  - Published: 2025-12-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2025-12-12
- Finding
  - Using medicines safely
  - Published: 2025-12-12
- Finding
  - Staffing and recruitment
  - Published: 2025-12-12

### well_led

- Finding
  - Continuous learning and improving care; promoting a positive culture
  - Published: 2025-12-12
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2025-12-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2025-12-12
- Finding
  - Managers and staff being clear about their roles, quality performance, risks and regulatory requirements
  - Published: 2025-12-12
- Finding
  - Working in partnership with others
  - Published: 2022-11-23
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-11-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11688497500

HomeCare Compass is an independent guide and is not affiliated with the CQC.