# SureCare (Preston & South Ribble, Fylde & Wyre)

*Operated by Macmace Limited.*

SureCare (Preston & South Ribble, Fylde & Wyre) is a CQC-regulated home-care agency in Preston.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/11/2018

## Practical info

- Postcode: PR2 2YS
- Registered manager: Anyon, Anne
- Local authority: Lancashire
- Region: North West
- City: Preston
- Last CQC check: 28/Nov/2018 - 00:00

## Inspection findings

### caring

- Finding
  - Is the service caring?
  - Published: 2022-08-11

### effective

- Finding
  - Is the service effective?
  - Published: 2022-08-11

### Other

- Finding
  - Evidence: Quality assurance through audits, spot checks, surveys and team meetings
  - Published: 2022-08-11
- Finding
  - Evidence: Effective complaints handling with documented investigations and responses
  - Published: 2022-08-11
- Finding
  - Evidence: Strong, caring relationships with staff respecting dignity, privacy and independence
  - Published: 2022-08-11
- Finding
  - Evidence: Person-centred care plans reviewed monthly with people and relatives fully consulted
  - Published: 2022-08-11
- Finding
  - Evidence: Staff received regular training, supervision, appraisals and completed the Care Certificate during induction
  - Published: 2022-08-11
- Finding
  - Evidence: People reported staff were punctual and reliable with no missed visits
  - Published: 2022-08-11
- Finding
  - Evidence: Effective electronic monitoring system tracking visit times, durations, medicines and care records in real time
  - Published: 2022-08-11
- Finding
  - Evidence: Robust safeguarding procedures with staff demonstrating clear understanding of abuse types and reporting
  - Published: 2022-08-11
- **other** _(minor)_
  - Evidence: some pre-recruitment checks were not thorough enough and some files did not demonstrate all the considerations there had been in considering applicants' history before they were recruited.
  - Published: 2022-08-11
- **consent_capacity** _(minor)_
  - Evidence: consideration of people's mental capacity did not form part of the regular reviews the service conducted around people's care and support requirements.
  - Published: 2022-08-11
- **staff_training** _(minor)_
  - Evidence: in one of these audits the provider had realised lapses in training and had taken action and booked refresher courses for staff.
  - Published: 2022-08-11

### responsive

- Finding
  - Is the service responsive?
  - Published: 2022-08-11

### safe

- Finding
  - Is the service safe?
  - Published: 2022-08-11

### well_led

- Finding
  - Is the service well-led?
  - Published: 2022-08-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-116868395

HomeCare Compass is an independent guide and is not affiliated with the CQC.