# Shabach Health Care Ltd Tameside

*Operated by Shabach Health Care Ltd.*

Shabach Health Care Ltd Tameside is a CQC-regulated home-care agency in Manchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/12/2022

## Practical info

- Postcode: M34 5HQ
- Registered manager: Munjeri, Shepherd
- Local authority: Tameside
- Region: North West
- City: Manchester
- Last CQC check: 07/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-07

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-12-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-07
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-07

### Other

- Finding
  - Evidence: Provider followed the Accessible Information Standard with information available in pictorial and easy read formats.
  - Published: 2022-12-07
- Finding
  - Evidence: End-of-life wishes and advanced decisions about resuscitation were identified and recorded.
  - Published: 2022-12-07
- Finding
  - Evidence: Sufficient PPE supplies and good infection control practices confirmed by people using the service.
  - Published: 2022-12-07
- Finding
  - Evidence: People and relatives were positive about the approachability and professionalism of the registered manager and nominated individual.
  - Published: 2022-12-07
- Finding
  - Evidence: Thorough induction process including 3-day shadowing and regular competency spot checks by the registered manager.
  - Published: 2022-12-07
- Finding
  - Evidence: Detailed care records and person-centred risk assessments were in place to guide staff effectively.
  - Published: 2022-12-07
- Finding
  - Evidence: Staff were described as friendly, kind, compassionate and hard working, with people's individuality and dignity respected.
  - Published: 2022-12-07
- Finding
  - Evidence: People told us they felt safe with staff and no visits had been missed; staff communicated proactively about lateness.
  - Published: 2022-12-07
- **medication_management** _(minor)_
  - Evidence: some records appeared not to have details of the exact dosage that had been given.
  - Published: 2022-12-07
- **care_planning** _(minor)_
  - Evidence: The initial assessment identified they did not have capacity...This information had not yet been transferred into the care records and risk assessments.
  - Published: 2022-12-07
- **governance** _(moderate)_
  - Evidence: systems had not identified the issues found during our inspection including recruitment checks, environmental risk assessments and staff knowledge of safeguarding and MCA.
  - Published: 2022-12-07

### responsive

- Finding
  - End of life care and support
  - Published: 2022-12-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-07
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-07
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-12-07

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-12-07
- Finding
  - Using medicines safely; Learning lessons when things go wrong
  - Published: 2022-12-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-07
- Finding
  - Staffing and recruitment
  - Published: 2022-12-07

### well_led

- Finding
  - How the provider understands and acts on the duty of candour; Continuous learning and improving care
  - Published: 2022-12-07
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-12-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11682824476

HomeCare Compass is an independent guide and is not affiliated with the CQC.