# South Essex Special Needs Housing Association Limited (SESNHA)

*Operated by South Essex Special Needs Housing Association Limited.*

South Essex Special Needs Housing Association Limited (SESNHA) is a CQC-regulated home-care agency in Basildon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 11/05/2023

## Practical info

- Postcode: SS13 1LT
- Local authority: Essex
- Region: East
- City: Basildon
- Last CQC check: 11/May/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Electronic system for call monitoring, care planning, medication and staff training records successfully implemented.
  - Published: 2023-05-11
- Finding
  - Evidence: Service worked effectively in partnership with people, relatives and other health and social care professionals.
  - Published: 2023-05-11
- Finding
  - Evidence: Open and positive culture with strong registered manager leadership driving continuous improvement.
  - Published: 2023-05-11
- Finding
  - Evidence: Effective systems for monitoring missed or late calls with analysis of themes and trends.
  - Published: 2023-05-11
- Finding
  - Evidence: Risk assessments used nationally recognised tools and were updated promptly via electronic app when needs changed.
  - Published: 2023-05-11
- Finding
  - Evidence: Electronic MAR enabled real-time identification and response to medication errors or omissions.
  - Published: 2023-05-11
- Finding
  - Evidence: Staff had sufficient time allocated for care visits including travel time between clients.
  - Published: 2023-05-11
- Finding
  - Evidence: Robust recruitment checks including DBS checks were embedded following previous recommendations.
  - Published: 2023-05-11
- **medication_management** _(minor)_
  - Evidence: Whilst care plans set out people's PRN or 'as required' medications such as painkillers and laxatives, this required further detail to show when these medicines might be required.
  - Published: 2023-05-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-116790538

HomeCare Compass is an independent guide and is not affiliated with the CQC.