# Careinmyhome Kent

*Operated by Careinmyhome Ltd.*

Careinmyhome Kent is a CQC-regulated home-care agency in Southampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/04/2023

## Practical info

- Postcode: SO16 0YB
- Registered manager: Sharma, Vishali
- Local authority: Hampshire
- Region: South East
- City: Southampton
- Last CQC check: 29/Apr/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-04-29
- Finding
  - Supporting people to express their views and be involved in making decisions
  - Published: 2023-04-29
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-04-29

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-04-29
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2023-04-29
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-04-29
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-04-29
- Finding
  - Assessing people's needs and choices
  - Published: 2023-04-29

### Other

- Finding
  - Evidence: Audits in place covering call monitoring, spot checks, care plan reviews and medicines.
  - Published: 2023-04-29
- Finding
  - Evidence: Service worked effectively in partnership with health and social care professionals including district nurses and GPs.
  - Published: 2023-04-29
- Finding
  - Evidence: Electronic monitoring system used to track staffing levels, timekeeping and missed calls.
  - Published: 2023-04-29
- Finding
  - Evidence: Regular supervision and appraisals were in place to monitor staff performance and development.
  - Published: 2023-04-29
- Finding
  - Evidence: Staff had completed mandatory training including safeguarding, infection control, moving and handling, and first aid.
  - Published: 2023-04-29
- Finding
  - Evidence: Safe recruitment practices followed; staff transferred from previous provider ensuring continuity of care.
  - Published: 2023-04-29
- Finding
  - Evidence: Medicines were managed safely with MAR checks and staff competency assessments in place.
  - Published: 2023-04-29
- Finding
  - Evidence: People and relatives felt safe and reported staff were kind, caring and professional.
  - Published: 2023-04-29
- **communication_with_families** _(minor)_
  - Evidence: I've had no real contact from anyone in the office. The first communication I really had from someone was just before Christmas when they popped in to see me.
  - Published: 2023-04-29

### responsive

- Finding
  - End of life care and support
  - Published: 2023-04-29
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-04-29
- Finding
  - Meeting people's communication needs
  - Published: 2023-04-29
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-04-29

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-04-29
- Finding
  - Preventing and controlling infection
  - Published: 2023-04-29
- Finding
  - Using medicines safely
  - Published: 2023-04-29
- Finding
  - Staffing and recruitment
  - Published: 2023-04-29
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-29
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-29

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-04-29
- Finding
  - Duty of candour; engaging people and staff; continuous learning
  - Published: 2023-04-29
- Finding
  - Promoting a positive culture; managers and staff clear about roles and regulatory requirements
  - Published: 2023-04-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11673088549

HomeCare Compass is an independent guide and is not affiliated with the CQC.