# Hereward College

*Operated by Hereward Corporation.*

Hereward College is a CQC-regulated home-care agency in Coventry.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 15/01/2022

## Practical info

- Postcode: CV4 9SW
- Registered manager: Darcy, Maxine
- Local authority: Coventry
- Region: West Midlands
- City: Coventry
- Last CQC check: 15/Jan/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-02-15
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-02-15
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-02-15

### effective

- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2022-02-15
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-02-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-02-15
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-02-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-02-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-02-15

### Other

- Finding
  - Evidence: Duty of candour upheld with families and external agencies informed of incidents
  - Published: 2022-02-15
- Finding
  - Evidence: Working in partnership with health and social care professionals
  - Published: 2022-02-15
- Finding
  - Evidence: Open, approachable registered manager fostering inclusive culture
  - Published: 2022-02-15
- Finding
  - Evidence: Care plans tailored to individual needs including religious, cultural and communication needs
  - Published: 2022-02-15
- Finding
  - Evidence: Thorough induction linked to Skills for Care and the Care Certificate
  - Published: 2022-02-15
- Finding
  - Evidence: Staff received regular supervision, appraisals and reflective practice
  - Published: 2022-02-15

### responsive

- Finding
  - End of life care and support
  - Published: 2022-02-15
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-02-15
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2022-02-15
- Finding
  - Meeting people's communication needs
  - Published: 2022-02-15
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-02-15

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-02-15
- Finding
  - Staffing and recruitment
  - Published: 2022-02-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-02-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-02-15
- Finding
  - Learning lessons when things go wrong
  - Published: 2022-02-15
- Finding
  - Using medicines safely
  - Published: 2022-02-15

### well_led

- Finding
  - Engaging and involving people, public and staff; working in partnership with others
  - Published: 2022-02-15
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-02-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-02-15
- Finding
  - Managers and staff being clear about roles, understanding quality performance, risks and regulatory requirements; Continuous learning
  - Published: 2022-02-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-116662666

HomeCare Compass is an independent guide and is not affiliated with the CQC.