# Home Instead Central Leeds

*Operated by North Senior Care Ltd.*

Home Instead Central Leeds is a CQC-regulated home-care agency in Leeds.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/08/2023

## Practical info

- Postcode: LS7 2JF
- Registered manager: Rushworth, Christopher
- Local authority: Leeds
- Region: Yorkshire & Humberside
- City: Leeds
- Last CQC check: 09/Aug/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Diverse staff team enabling support for people from different backgrounds and communities
  - Published: 2023-08-09
- Finding
  - Evidence: Proactive approach to healthcare, including arranging specialist training for staff to administer medical devices
  - Published: 2023-08-09
- Finding
  - Evidence: Positive feedback from people and relatives consistently praising staff compassion, reliability and professionalism
  - Published: 2023-08-09
- Finding
  - Evidence: Strong community partnerships including Alzheimer's UK dementia cafes and a hospital admission pilot scheme
  - Published: 2023-08-09
- Finding
  - Evidence: Detailed, personalised care plans co-produced with people and relatives, accessible via an electronic app
  - Published: 2023-08-09
- Finding
  - Evidence: Registered manager went above and beyond, including personally transporting people to health appointments
  - Published: 2023-08-09
- Finding
  - Evidence: People supported by small, consistent staff teams who were punctual and well-matched to individuals
  - Published: 2023-08-09
- **consent_capacity** _(minor)_
  - Evidence: One person was recorded as having capacity, although a best interests decision had subsequently been completed for them. The registered manager had already identified a development need.
  - Published: 2023-08-09
- **governance** _(minor)_
  - Evidence: Staff meetings were taking place monthly. Records of these meetings listed the themes being discussed, but there was detail missing around what was said and feedback from staff was not captured.
  - Published: 2023-08-09
- **incident_learning** _(moderate)_
  - Evidence: In May 2023, an allegation of abuse had not been communicated to the Care Quality Commission (CQC)... The registered manager formally notified us following this inspection.
  - Published: 2023-08-09
- **medication_management** _(minor)_
  - Evidence: Medication administration records we looked at listed the contents of people's medication blister pack as 1 item. This is not robust in the event a person declines 1 of the medicines in the blister pack.
  - Published: 2023-08-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11645618363

HomeCare Compass is an independent guide and is not affiliated with the CQC.