# Alwdo Assist Ltd

Alwdo Assist Ltd is a CQC-regulated home-care agency in Erith.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 14/12/2022

## Practical info

- Postcode: DA18 4AL
- Registered manager: Obovu, Mercy
- Local authority: Bexley
- Region: London
- City: Erith
- Last CQC check: 14/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-05-15
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-05-15
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-05-15

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-05-15
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-05-15
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-05-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-05-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-05-15

### Other

- Finding
  - Evidence: Effective infection control practices: PPE used correctly and infection control training completed.
  - Published: 2024-05-15
- Finding
  - Evidence: Satisfaction surveys conducted; responses were consistently positive.
  - Published: 2024-05-15
- Finding
  - Evidence: Quality audits in place covering care plans, home visits and staff training.
  - Published: 2024-05-15
- Finding
  - Evidence: Clear management structure with an accessible, supportive registered manager and out-of-hours on-call system.
  - Published: 2024-05-15
- Finding
  - Evidence: Staff treated people with dignity, respect and promoted independence during personal care.
  - Published: 2024-05-15
- Finding
  - Evidence: People and relatives actively involved in care planning, assessment and review.
  - Published: 2024-05-15
- Finding
  - Evidence: Staff completed training in safeguarding, infection control, MCA, moving and handling, and medicines.
  - Published: 2024-05-15
- Finding
  - Evidence: Comprehensive risk assessments reviewed periodically and tailored to individual needs.
  - Published: 2024-05-15

### responsive

- Finding
  - End of life care and support
  - Published: 2024-05-15
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-05-15
- Finding
  - Meeting people's communication needs
  - Published: 2024-05-15
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-05-15

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-05-15
- Finding
  - Preventing and controlling infection
  - Published: 2024-05-15
- Finding
  - Using medicines safely
  - Published: 2024-05-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-05-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-05-15
- Finding
  - Staffing and recruitment
  - Published: 2024-05-15

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-05-15
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-05-15
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-05-15
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2024-05-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11639125530

HomeCare Compass is an independent guide and is not affiliated with the CQC.