# Dimensions Beds, Bucks, Cambs and Luton Domiciliary Care Office

*Operated by Dimensions (UK) Limited.*

Dimensions Beds, Bucks, Cambs and Luton Domiciliary Care Office is a CQC-regulated home-care agency in Milton Keynes.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/03/2023

## Practical info

- Postcode: MK9 3BN
- Registered manager: Tatanovaite, Alina
- Local authority: Milton Keynes
- Region: South East
- City: Milton Keynes
- Last CQC check: 07/Mar/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-03-07
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-03-07

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-03-07
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-03-07
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-03-07
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-03-07
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-03-07

### Other

- Finding
  - Evidence: People supported to pursue hobbies, cultural and religious beliefs, holidays and community activities post-pandemic
  - Published: 2023-03-07
- Finding
  - Evidence: Innovative initiatives including reverse mentoring, diversity matters group, animated Accessible Information Standard film and mental health pathway
  - Published: 2023-03-07
- Finding
  - Evidence: Robust governance with quality audits, statutory notifications submitted promptly and duty of candour understood
  - Published: 2023-03-07
- Finding
  - Evidence: Inclusive culture promoting diversity, equality and person-centred care aligned to Right Support, Right Care, Right Culture
  - Published: 2023-03-07
- Finding
  - Evidence: Excellent multi-agency working including specialist healthcare referrals and complex health procedures delivered at home
  - Published: 2023-03-07
- Finding
  - Evidence: Medicines administered safely with MAR audits and adherence to STOMP principles
  - Published: 2023-03-07
- Finding
  - Evidence: Sufficient staffing levels with people and relatives involved in recruitment and matching of staff
  - Published: 2023-03-07
- Finding
  - Evidence: Strong safeguarding systems with staff trained to recognise and report abuse; people empowered to understand their rights
  - Published: 2023-03-07

### responsive

- Finding
  - End of life care and support
  - Published: 2023-03-07
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-03-07
- Finding
  - Supporting people to develop and maintain relationships and follow interests
  - Published: 2023-03-07
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-03-07

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-03-07
- Finding
  - Preventing and controlling infection
  - Published: 2023-03-07
- Finding
  - Using medicines safely
  - Published: 2023-03-07
- Finding
  - Staffing and recruitment
  - Published: 2023-03-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-03-07
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-03-07

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2023-03-07
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-03-07
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-03-07
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2023-03-07
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-03-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11634129953

HomeCare Compass is an independent guide and is not affiliated with the CQC.