# DJ Vision Healthcare

*Operated by DJ Vision Health Care Ltd.*

DJ Vision Healthcare is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 19/01/2023

## Practical info

- Postcode: E7 9HZ
- Registered manager: Suntharampillai, Yogaladsumy
- Local authority: Newham
- Region: London
- City: London
- Last CQC check: 19/Jan/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-02-11
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-02-11
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-02-11

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-11
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-02-11
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-11
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-11
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-11

### Other

- Finding
  - Evidence: The registered manager demonstrated understanding of duty of candour and was receptive to improvement guidance
  - Published: 2023-02-11
- Finding
  - Evidence: Relatives spoke positively about leadership; registered manager maintained regular contact via spot checks, phone calls and questionnaires
  - Published: 2023-02-11
- Finding
  - Evidence: People received care from kind, caring staff who respected dignity, privacy and independence
  - Published: 2023-02-11
- Finding
  - Evidence: Staff were supported with training, supervision and induction including shadowing experienced staff
  - Published: 2023-02-11
- Finding
  - Evidence: People's needs were assessed before they began to use the service, covering person-centred areas including cultural and communication needs
  - Published: 2023-02-11
- Finding
  - Evidence: Staff followed good infection control practice and had access to PPE, confirmed by relatives
  - Published: 2023-02-11
- Finding
  - Evidence: Medicines were managed safely with appropriate risk assessments and staff trained and assessed as competent before administering unsupervised
  - Published: 2023-02-11

### responsive

- Finding
  - End of life care and support
  - Published: 2023-02-11
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-11
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-11
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-02-11

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-11
- Finding
  - Using medicines safely
  - Published: 2023-02-11
- Finding
  - Preventing and controlling infection
  - Published: 2023-02-11
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-02-11
- Finding
  - Staffing and recruitment
  - Published: 2023-02-11
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-02-11

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-02-11
- Finding
  - Engaging and involving people using the service; continuous learning and improving care
  - Published: 2023-02-11
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-11
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-02-11
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-02-11

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11633950432

HomeCare Compass is an independent guide and is not affiliated with the CQC.