# Home Care Preferred Winchmore Hill

*Operated by HCP (Franchise) Limited.*

Home Care Preferred Winchmore Hill is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/02/2023

## Practical info

- Postcode: N21 2PJ
- Local authority: Enfield
- Region: London
- City: London
- Last CQC check: 07/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-03-21
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-03-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-03-21

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-03-21
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2024-03-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-03-21
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2024-03-21

### Other

- Finding
  - Evidence: Learning from incidents shared with care workers through meetings, supervisions and messages
  - Published: 2024-03-21
- Finding
  - Evidence: Provider demonstrated clear understanding of Duty of Candour and promoted an open, honest culture
  - Published: 2024-03-21
- Finding
  - Evidence: Management team praised by people, relatives and staff for being open, supportive and always available
  - Published: 2024-03-21
- Finding
  - Evidence: Regular supervision, competency checks and spot checks ensured care workers worked in the required way
  - Published: 2024-03-21
- Finding
  - Evidence: Care workers received comprehensive training including safeguarding, moving and handling, infection control, and MCA
  - Published: 2024-03-21
- Finding
  - Evidence: Strong recruitment processes including DBS checks and references before care workers commenced work
  - Published: 2024-03-21
- Finding
  - Evidence: Robust pre-service assessments formed the basis of detailed, person-centred care and support plans
  - Published: 2024-03-21
- Finding
  - Evidence: Relatives praised the kind and caring nature of the care team, with consistent care delivered by a small team of workers
  - Published: 2024-03-21
- **care_planning** _(minor)_
  - Evidence: People's care plans lacked detail to enable care workers to support people consistently and according to their individual needs.
  - Published: 2024-03-21

### responsive

- Finding
  - End of life care and support
  - Published: 2024-03-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-03-21
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2024-03-21
- Finding
  - Meeting people's communication needs
  - Published: 2024-03-21
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-03-21

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-03-21
- Finding
  - Using medicines safely
  - Published: 2024-03-21
- Finding
  - Staffing and recruitment
  - Published: 2024-03-21
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2024-03-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-03-21

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2024-03-21
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-03-21
- Finding
  - How the provider understands and acts on the duty of candour; Managers and staff being clear about their roles
  - Published: 2024-03-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-03-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11632630134

HomeCare Compass is an independent guide and is not affiliated with the CQC.