# Pearl Residence Office

*Operated by Pearl Residence Ltd.*

Pearl Residence Office is a CQC-regulated home-care agency in Rainham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 07/12/2022

## Practical info

- Postcode: RM13 7PS
- Registered manager: Adeniba, Rashidat
- Local authority: Havering
- Region: London
- City: Rainham
- Last CQC check: 07/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2024-04-16
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-04-16
- Finding
  - Ensuring people are well treated and supported, respecting equality and diversity
  - Published: 2024-04-16

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-04-16
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-04-16
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-04-16
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2024-04-16
- Finding
  - Assessing people's needs and choices, delivering care in line with standards, guidance and the law
  - Published: 2024-04-16

### Other

- Finding
  - Evidence: Positive family feedback: 'The staff have been professional, and time management and communication have been excellent.'
  - Published: 2024-04-16
- Finding
  - Evidence: Registered manager proactively adapted the service, e.g. changing call times to meet a person's preferences.
  - Published: 2024-04-16
- Finding
  - Evidence: Care plans held electronically and in the person's home, enabling timely updates.
  - Published: 2024-04-16
- Finding
  - Evidence: Contingency plan in place with agreement from another care agency to provide cover in an emergency.
  - Published: 2024-04-16
- Finding
  - Evidence: Registered manager employed an external person to provide monthly supervision and audit oversight.
  - Published: 2024-04-16
- Finding
  - Evidence: Person told inspector: '[Registered manager] is very punctual and very caring and they respect my privacy.'
  - Published: 2024-04-16
- Finding
  - Evidence: People received calls at the time they wanted, on time and with the same staff member.
  - Published: 2024-04-16
- **person_centred_care** _(minor)_
  - Evidence: People's protected characteristics such as age, gender and religion were considered and recorded, but not all. During the inspection, the registered manager had amended their care plan assessment process
  - Published: 2024-04-16
- **care_planning** _(minor)_
  - Evidence: whilst the registered manager could explain people's life, history and personality, this was not recorded. The registered manager agreed to include this as part of the care plan
  - Published: 2024-04-16

### responsive

- Finding
  - End of life care and support
  - Published: 2024-04-16
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-04-16
- Finding
  - Meeting people's communication needs
  - Published: 2024-04-16
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2024-04-16

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-04-16
- Finding
  - Preventing and controlling infection
  - Published: 2024-04-16
- Finding
  - Using medicines safely
  - Published: 2024-04-16
- Finding
  - Staffing and recruitment
  - Published: 2024-04-16
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-04-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-04-16

### well_led

- Finding
  - Engaging and involving people, continuous learning and improving care, working in partnership
  - Published: 2024-04-16
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2024-04-16
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-04-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11628076106

HomeCare Compass is an independent guide and is not affiliated with the CQC.