# Providence Care Solutions

*Operated by Providence Care Solutions Ltd.*

Providence Care Solutions is a CQC-regulated home-care agency in Waltham Cross.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/02/2023

## Practical info

- Postcode: EN8 9SH
- Registered manager: Munemo, Zephania
- Local authority: Hertfordshire
- Region: East
- City: Waltham Cross
- Last CQC check: 24/Feb/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2023-02-24
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-02-24
- Finding
  - Ensuring people are well treated and supported; equality and diversity
  - Published: 2023-02-24

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-02-24
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-02-24
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-02-24
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-02-24
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-02-24

### Other

- Finding
  - Evidence: Systems were in place to monitor call times and prevent missed or late visits.
  - Published: 2023-02-24
- Finding
  - Evidence: The service worked in partnership with health professionals and engaged well with families.
  - Published: 2023-02-24
- Finding
  - Evidence: Quality assurance audits, daily note reviews and spot checks were conducted by the registered manager.
  - Published: 2023-02-24
- Finding
  - Evidence: Person-centred care plans included preferences, communication needs and independence-promotion strategies.
  - Published: 2023-02-24
- Finding
  - Evidence: Regular supervisions were carried out and staff reported feeling supported by an approachable registered manager.
  - Published: 2023-02-24
- Finding
  - Evidence: Staff had completed induction and relevant training including manual handling, safeguarding, infection control and basic life support.
  - Published: 2023-02-24
- Finding
  - Evidence: Robust pre-employment checks including DBS, references and right-to-work verification were completed for all staff.
  - Published: 2023-02-24
- Finding
  - Evidence: People felt safe with staff; relatives reported staff were conscientious, punctual and professional.
  - Published: 2023-02-24

### responsive

- Finding
  - End of life care and support
  - Published: 2023-02-24
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-02-24
- Finding
  - Meeting people's communication needs
  - Published: 2023-02-24
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-02-24

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-02-24
- Finding
  - Learning lessons when things go wrong
  - Published: 2023-02-24
- Finding
  - Staffing and recruitment
  - Published: 2023-02-24
- Finding
  - Using medicines safely
  - Published: 2023-02-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-02-24
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-02-24

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-02-24
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-02-24
- Finding
  - Engaging and involving people using the service, the public and staff; continuous learning and improving care
  - Published: 2023-02-24
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-02-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11610831521

HomeCare Compass is an independent guide and is not affiliated with the CQC.