# Alef Care Ltd

Alef Care Ltd is a CQC-regulated home-care agency in Bristol.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/11/2022

## Practical info

- Postcode: BS5 0HE
- Registered manager: Musa, Asha
- Local authority: Bristol, City of
- Region: South West
- City: Bristol
- Last CQC check: 19/Nov/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-11-25
- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-11-25
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-11-25

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-25
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-11-25
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-25
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-25
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-25

### Other

- Finding
  - Evidence: People and relatives spoke highly of management accessibility and responsiveness to concerns.
  - Published: 2022-11-25
- Finding
  - Evidence: Effective partnership working with health and social care professionals including GPs, district nurses and pharmacies.
  - Published: 2022-11-25
- Finding
  - Evidence: Quality assurance systems in place including complaints log, incident monitoring, spot checks, and satisfaction surveys.
  - Published: 2022-11-25
- Finding
  - Evidence: Registered manager promoted a positive, person-centred culture with open communication and transparency.
  - Published: 2022-11-25
- Finding
  - Evidence: Staff received training, supervision and annual appraisals, with access to bespoke training for individual needs.
  - Published: 2022-11-25
- Finding
  - Evidence: Care plans contained detailed personalised information including life histories, health conditions, likes and dislikes, and capacity.
  - Published: 2022-11-25
- Finding
  - Evidence: People were supported by kind and caring staff who knew them well and maintained regular consistent staffing.
  - Published: 2022-11-25
- **record_keeping** _(minor)_
  - Evidence: One person required staff to wear an alternative suitable face mask to support their communication needs. No risk assessment was in place for this.
  - Published: 2022-11-25

### responsive

- Finding
  - End of life care and support
  - Published: 2022-11-25
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-11-25
- Finding
  - Meeting people's communication needs
  - Published: 2022-11-25
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-11-25

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-25
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-25
- Finding
  - Using medicines safely
  - Published: 2022-11-25
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-25
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-25
- Finding
  - Staffing and recruitment
  - Published: 2022-11-25

### well_led

- Finding
  - Continuous learning and improving care: Working in partnership with others
  - Published: 2022-11-25
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-11-25
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-25
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11603638070

HomeCare Compass is an independent guide and is not affiliated with the CQC.