# Guardian Angel Carers Farnham Fleet Farnborough

*Operated by 365 Homecare Ltd.*

Guardian Angel Carers Farnham Fleet Farnborough is a CQC-regulated home-care agency in Farnham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 25/04/2023

## Practical info

- Postcode: GU10 5QQ
- Registered manager: Gee, Lauren
- Local authority: Hampshire
- Region: South East
- City: Farnham
- Last CQC check: 25/Apr/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Comprehensive business continuity planning including a daily stand-in carer and all staff trained in personal care delivery
  - Published: 2023-04-25
- Finding
  - Evidence: Open and transparent 'just culture' encouraging incident reporting and learning
  - Published: 2023-04-25
- Finding
  - Evidence: Effective partnership working with health and social care professionals to deliver joined-up care
  - Published: 2023-04-25
- Finding
  - Evidence: Strong staff support culture including structured supervision, appraisals, professional development, welfare initiatives and recognition awards
  - Published: 2023-04-25
- Finding
  - Evidence: Innovative use of technology including movement sensors and a family app to promote independence and transparency
  - Published: 2023-04-25
- Finding
  - Evidence: Strong end of life care provision with a dedicated staff champion and links with local hospice
  - Published: 2023-04-25
- Finding
  - Evidence: Proactive risk assessment processes including pressure ulcer tools, moving and handling and environmental risks
  - Published: 2023-04-25
- Finding
  - Evidence: Robust medicines management including electronic MAR records, competency assessments and covert medication protocols
  - Published: 2023-04-25
- Finding
  - Evidence: Strong continuity of care with staff organised into small geographical teams to ensure consistency
  - Published: 2023-04-25
- Finding
  - Evidence: Consistently positive feedback from people and relatives about compassionate, kind and reliable staff
  - Published: 2023-04-25
- **governance** _(moderate)_
  - Evidence: We identified 1 incident where a safeguarding had been raised for a person, but the required statutory notification had not been submitted.
  - Published: 2023-04-25
- **consent_capacity** _(minor)_
  - Evidence: A person has the capacity to consent to their care but cannot physically sign the form then this should be recorded. This was brought to the providers attention.
  - Published: 2023-04-25
- **record_keeping** _(minor)_
  - Evidence: One of the staff files we reviewed lacked a full employment history, this was raised with the providers and immediately supplied.
  - Published: 2023-04-25

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11601969909

HomeCare Compass is an independent guide and is not affiliated with the CQC.