# Yorhealth (Supported Living) - Cheshire

*Operated by Yorhealth (Supported Living) Limited.*

Yorhealth (Supported Living) - Cheshire is a CQC-regulated home-care agency in Middlewich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 28/09/2022

## Practical info

- Postcode: CW10 0GW
- Registered manager: Dezilwa, Yasmine
- Local authority: Cheshire East
- Region: North West
- City: Middlewich
- Last CQC check: 28/Sep/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-10-15
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-10-15
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-10-15

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2022-10-15
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-10-15
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-10-15
- Finding
  - Adapting service, design, decoration to meet people's needs
  - Published: 2022-10-15
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-10-15

### Other

- Finding
  - Evidence: Management visible, approachable and promoting a positive culture
  - Published: 2022-10-15
- Finding
  - Evidence: Effective partnership working with other health and social care professionals
  - Published: 2022-10-15
- Finding
  - Evidence: Safe recruitment processes including for agency staff
  - Published: 2022-10-15
- Finding
  - Evidence: Staff supported people to make their own choices and understood their needs and preferences
  - Published: 2022-10-15
- Finding
  - Evidence: Dedicated Positive Behaviour Support (PBS) coordinator and specialist nurse supporting staff training and development
  - Published: 2022-10-15
- Finding
  - Evidence: Good awareness, skills and understanding of individual communication needs, including Makaton and PECS
  - Published: 2022-10-15
- Finding
  - Evidence: Staff were kind, compassionate and respected people's privacy and dignity
  - Published: 2022-10-15
- **supervision_appraisal** _(minor)_
  - Evidence: Staff received support in the form of supervision and appraisals. Systems were being implemented to ensure these were undertaken regularly and consistently
  - Published: 2022-10-15

### responsive

- Finding
  - End of life care and support
  - Published: 2022-10-15
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-10-15
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-10-15
- Finding
  - Meeting people's communication needs
  - Published: 2022-10-15
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-10-15

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-10-15
- Finding
  - Using medicines safely
  - Published: 2022-10-15
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-10-15
- Finding
  - Staffing and recruitment
  - Published: 2022-10-15
- Finding
  - Preventing and controlling infection
  - Published: 2022-10-15
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-10-15

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-10-15
- Finding
  - How the provider understands and acts on the duty of candour; Continuous learning and improving care; Working in partnership with others
  - Published: 2022-10-15
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-10-15

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11596704531

HomeCare Compass is an independent guide and is not affiliated with the CQC.