# Optimum Care Plus Limited

Optimum Care Plus Limited is a CQC-regulated home-care agency in Croydon.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 31/12/2022

## Practical info

- Postcode: CR0 0XZ
- Registered manager: Emeni, Vivien
- Local authority: Croydon
- Region: London
- City: Croydon
- Last CQC check: 31/Dec/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-12-31
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2022-12-31
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-12-31

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-31
- Finding
  - Supporting people to eat and drink enough; access healthcare services; working with other agencies
  - Published: 2022-12-31
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-31
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-31

### Other

- Finding
  - Evidence: People were supported to pursue activities, develop new skills, broaden social networks and achieve greater independence.
  - Published: 2022-12-31
- Finding
  - Evidence: Governance processes were effective, with regular spot checks on staff competency and ongoing monitoring of people's care and outcomes.
  - Published: 2022-12-31
- Finding
  - Evidence: Very low staff turnover supported continuity of care and strong relationships between staff and people using the service.
  - Published: 2022-12-31
- Finding
  - Evidence: The service proactively sought feedback and acted on it, including bringing in an external communication specialist to develop personalised systems.
  - Published: 2022-12-31
- Finding
  - Evidence: Personalised, strengths-based care and support plans reflected individual communication, sensory and health needs and were regularly reviewed.
  - Published: 2022-12-31
- Finding
  - Evidence: The registered manager was highly visible, hands-on and approachable, leading by example and responding promptly to relatives' concerns.
  - Published: 2022-12-31
- Finding
  - Evidence: Staff had comprehensive training in evidence-based practice including positive behaviour support, communication tools, human rights and restrictive interventions.
  - Published: 2022-12-31
- Finding
  - Evidence: People were well matched with consistent staff, promoting trust, familiarity and positive outcomes for people with complex needs including learning disabilities and autism.
  - Published: 2022-12-31

### responsive

- Finding
  - End of life care and support
  - Published: 2022-12-31
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-31
- Finding
  - Supporting people to develop and maintain relationships; support to follow interests and activities
  - Published: 2022-12-31
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-31
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-12-31

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-31
- Finding
  - Preventing and controlling infection
  - Published: 2022-12-31
- Finding
  - Using medicines safely
  - Published: 2022-12-31
- Finding
  - Staffing and recruitment
  - Published: 2022-12-31
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-31
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-31

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2022-12-31
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-31
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-12-31
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-31

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-11595468168

HomeCare Compass is an independent guide and is not affiliated with the CQC.